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I opened an account with this bank in November 2020. It took about 5 minutes to provide all my information to open an account. I was approved shortly afterward. The customer service was always helpful and very responsive. The bank sent several emails out stating that they will upgrade all accounts and send out new cards. They keep reassuring us that we would love it and the process would be seamless.....THEN supposedly, the upgrade begins. I go to open the app, and it says we are updating the app, and it will take few minutes. I thought to myself, OK, no worries, I'll wait. The wait has been WEEKS!!! I DO NOT HAVE ACCESS TO MY OWN MONEY!!! THIS IS MY BUSINESS AND MY MONEY THAT I WORK HARD FOR! Suddenly customer service is AWFUL, RUDE, AND NOT HELPFUL AT ALL!!! Keatyn from customer service keeps telling me that they need a document from the secretary of state to complete the upgrade to my account. WHAT?!?!? I asked several times to give me MY MONEY AND CLOSE THE ACCOUNT. THEY HAVE NOT!!! PLEASE STAY AWAY!!!! I'm going over to BBB NOW!! Oh, BTW, you should read the reviews on BBB. There are sadly many VICTIMS LIKE ME WITH THIS FRAUDULENT SO-CALLED "BANK"!!!

I NEVER leave reviews. So if I take time from my busy schedule, to write one, it’s transparent and serious. Long Story: After reading a book that has inspired me to open multiple accounts, I looked for options that would be more out of reach than visiting the neighborhood branch. NorthOne seemed to be a pretty easy option, so why not? After opening my account and depositing the $50 that it asks you to (which took longer than expected), I then receive an email saying that my account has been locked and is under review for suspicious activity. I reply to the support ticket asking if everything was okay, and if there were any issues with my account. The very next day, I receive a reply from a different representative saying that after further review, my account has been closed. Also that it could be because of the bank’s regulations, and not so much about my activity (which, there was none - I just received the cards today). Ok, so what about my $50? No response as of yet. I’m not upset at the loss of $50, but it’s the principle of the matter that my accounts were closed, without clear disclosure of reasoning, and now I’m stuck having to explore other options. Very poor experiences with NorthOne. Short Story: Don’t do it. Lack of CLEAR communication, and I lost money in a seemingly promising bank.

I signed up for this account after seeing an ad. I figured if I could save money over my business account that would be great. Over two weeks after signing up I had never received my bank card. It has more fees than my traditional business account did without the services. I did an ach to my business account to remove the money I used to fund the account. So I could close this account ASAP. Two days later my money is no where to be found. This company sent me a response saying hey we send all cards out express. You should receive them in 2-7 days. That’s funny because you chatbot when I hadn’t received my card in 14 days said it could take up 21 days. You only hurt your company by responding I me. My money was moved to another account. Which actually has real time customer service. I repeat avoid at all cost especially for a business account