OpenAsk app not working? crashes or has problems?

OpenAsk Status

Last Updated on 2020-04-15 by Wisteria SAS

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Common OpenAsk Problems & Solutions. Troubleshooting Guide

Table of Contents:

OpenAsk iPhone Issues and Solutions

OpenAsk iOS app crashes, not working, errors
OpenAsk iOS app network issues
OpenAsk on iOS has black/white screen

OpenAsk Android App Issues and Solutions

OpenAsk has errors/crashing/not working
OpenAsk server network connectivity issues
OpenAsk has black screen

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OpenAsk iPhone Issues and Solutions

How to fix OpenAsk app crashes or not working on Iphone (iOS):

Close and restart the OpenAsk app on iPhone
Update OpenAsk app to the Latest Version for iOS
Uninstall and reinstall OpenAsk iPhone app
Update your iPhone to the latest iOS version

Fix OpenAsk on iPhone unable to connect to server/internet connection issues::

To resolve OpenAsk network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

OpenAsk Android App Issues and Solutions

Fix OpenAsk not working on Android, crashes, errors or is unresponsive:

Force Stop the OpenAsk App
1. On android, goto Settings » OpenAsk » click [Force Stop]

Update OpenAsk to the latest version on PlayStore

Clear OpenAsk App Cache and Data:
1. On android, goto Settings » Apps » OpenAsk » Storage » click [Clear Data] option. This clears both data and cache.
2. restart OpenAsk.

Fix OpenAsk unable to contact server/ OpenAsk internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click OpenAsk » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto OpenAsk » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch OpenAsk

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