Contact Upwork Support

by Lolo19751975

I hope people are reading these reviews by the newest first. I’ve used Upwork forever, and I am constantly amazed at how they just cannot seem to get their app to work for their clients. There has been a glitch in the chat feature ever since the update several years back that does not allow you to write text properly in conversations and moves the cursor around and makes it unusable. I have spent hundreds of thousands of dollars through this company and I cannot believe that they cannot get a simple fix like this right - as a business owner of 30 years, it says a lot about their operational management and priorities for their customers. Read all of the other reviews. Look for themes and read them carefully. I hope Upwork will take these serious and do something about it. I’m actually going on to write on other online forums to warn people to stay away from the app as there are other options like Fiverr out there (who has gotten the lion share of my contracting business because of this) who have gotten it right, and have cared about the client UI/UX from the beginning.

How many reviews like this do you need to read and how many customers do you need to lose before you actually do something about this, Upwork?

by Ang Cruz

I wish I could give 0 stars. The only thing worse than the app version is the desktop version. The website is in complete disarray (I thought it was just my laptop but tried it across multiple computers and alas) to the point where everything is overlapping, jumbled, and not clickable. The app is very confusing as well. It’s nearly impossible to figure out how to edit your profile, how to browse talent, and how to communicate with them. There is no customer service email and if you call… good luck ever getting connected to someone to speak with.
You have to put a billing method just to send a message to a potential hire (very odd) and then once you do, the app is so finicky, it STILL won’t allow you to send a message. I never go out of my way to leave reviews… that’s how frustrated this app has made me.

If you’re a music engineer/producer looking for work on Upwork or looking to hire one, I highly recommend SoundBetter instead.

by Oxmrjcx

You normally would assume they would protect clients. They won’t. They try to make freelancers look good so you will hire them so upwork can charge a fee.

I had a horrible experience with one freelancer. I spent more than an hour, using up all 5,000 characters to explain what happened. I was objective and everything I said can be backed up by the chats. It didn’t matter. Turns out freelancers can remove bad reviews. LOL. Can you believe upwork give them such an option? It doesn’t even require any audit. Freelancers can just do a few clicks and it’s done. He is still top rated with all positive reviews. My comment was marked “this review has been removed”. They do not even say by freelancer. It reads like I used cursing words so my comment was deleted.

Again, freelancers are like their products. They try everything to make them look good while in reality they want you to hire them to make more money. Fraudulent website it is.