Certificare app not working? crashes or has problems?

Certificare Status

Published by Bruno Nedelec

Certificare « Trusted Mobility » L’application Certificare est réservée
aux professionnels du secteur automobile. Elle est permet d’obtenir
instantanément une rapport de traçabilité véhicule à partir d’un VIN ou
d'un numéro de plaque minéralogique.

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Common Certificare Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Certificare app on iOS and Android devices. Solve all Certificare app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Certificare iPhone Issues and Solutions

Certificare iOS app crashes, not working, errors
Certificare iOS app network issues
Certificare on iOS has black/white screen

Certificare Android App Issues and Solutions

Certificare has errors/crashing/not working
Certificare server network connectivity issues
Certificare has black screen

Certificare iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Certificare app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Certificare app crashes or not working on Iphone (iOS):

Close and restart the Certificare app on iPhone
Update Certificare app to the Latest Version for iOS
Uninstall and reinstall Certificare iPhone app
Update your iPhone to the latest iOS version

Fix Certificare on iPhone unable to connect to server/internet connection issues::

To resolve Certificare network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Certificare black/white screen (blank screen) on iPhone:

Follow the Certificare iOS app troubleshooting guide Here →

Certificare Android App Issues and Solutions

Fix Certificare not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Certificare app issues:

Force Stop the Certificare App
1. On android, goto "Settings" » click Certificare app. » click "Force Stop".

Update Certificare to the latest version on PlayStore

Clear Certificare App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Certificare app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Certificare.

Fix Certificare unable to contact server/ Certificare internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Certificare » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Certificare » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Certificare on android.

Solve Certificare black/white screens issue on Android:

Follow the Certificare android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bruno Nedelec, developers of Certificare.

Verified email

Contact e-Mail: [email protected]

71.43% Contact Match

Developer: Federal Office of Public Health FOPH

E-Mail: [email protected]

Website: Visit Certificare Website

100% Contact Match

Developer: Certificare SAS

E-Mail: [email protected]

Website: Visit Certificare SAS Website

About this app

Elle est permet d’obtenir instantanément une rapport de traçabilité véhicule à partir d’un VIN ou d'un numéro de plaque minéralogique. Sur cette version, un module de reconnaissance optique de la plaque d’immatriculation est également disponible. L’application this app est réservée aux professionnels du secteur automobile. L’application this app est disponible uniquement pour les partenaires de this app.