Freddy’s Status

When I try to enter my rewards front the receipt it gives me an error.

The app never delivers from my listed favorite location right by my house and always gets the location across town and the manager didn't know how to help either

Can’t log in to my account. Always says invalid email or password, so I changed my password word, still no luck. Tried again and nothing. Changed password again and still nothing. Help!

Trying to enter my barcode to earn the 300 points for buying fries for the today only offer and the system is not working.

When trying to get points for previous receipts I get an "oops" message. I have rebooted my android phone. Uninstalled and reinstalled the app. Still getting the "oops" message

I’m not able to post my rewards to my Freddys app it shows an error. Is there something wrong with the app?

Get error msg when trying to earn points on past orders

I'm trying to enter a code from a just purchased Freddy's receipt and it gives me an "Oops, somethings wrong". I have an iPhone. I have been able to enter it on the PC but now that is not working.

I have tried numerous times to enter my receipt's barcode from today's purchase and it continues to tell me "oops", and that something is wrong. Also, it required me to update the app today, before I could use it. Thank you.

I got email today saying I could have a free cheeseburger today and it shows the reward on my app but it doesn’t take it off when I get to payment.

I can’t enter a previous receipt to earn points on my purchase. I keep getting an “unknown error” message.

When I try to log into the app it says invalid password or email. Then I go to Forgot Your Password and enter my email to get a new password which it says I should receive shortly, but when I press the red continue bar, it does not leave that screen. Very frustrating.

When I go to place an online order with the app and I try to redeem one of my rewards, an alert pops up telling me "Your selected award is not valid for this order." And I can try different rewards, for example Lg Fries, Reg Onion Rings, or one of the burgers, etc., it does not matter which reward, NONE of them can be redeemed!! This happens to me EVERY TIME, and therefore I have NEVER been able to redeem any of my rewards!!! It is SO FRUSTRATING!!!! Please fix this issue! And right now I currently have a reward for a free large order of cheese curds, but when I try to add it to my order, the same alert window pops up saying I cannot use it, says it's not valid for this order. So, how are you ever supposed to use these rewards when ordering online??? I like to order online because I have a family and everyone wants their burger a certain way, and doing it online is easier than trying to explain at the counter or drive-thru window while holding up the line.

I’ve seen a lot of people on here talking about how the rewards screen will not scroll down, and I’m having the same issue. I figured out you can login to your account on the Freddy’s website and it will allow you to use points there.

Why am I denied access to Freddy's website on my laptop? I can't order delivery and I am handicapped and must have delivery

Can’t get app to operate correctly on my iPhone. Download the app and it only gives me white screen.

How am I to use my rewards when the app won’t scroll down?! I want to use my birthday reward before it expires

App does not scroll down for the rewards. Please fix soon.

My app won’t let me scroll through the rewards page to spend points on my rewards page I’ve tried everything, please fix this!!!!!!!!!

My app will not let me scroll thur the reward and then pick one. I reset my phone and downloading the app again. Still the same problem.

My app won’t let me scroll though the rewards. I have tried to delete the app and reinstall and that did not solve the problem. I know others are having this issue.

Your app will not let me scroll to see products to use with my points…Most frustrating app ever…Thanks

I’m having issues with your app. I cannot get the free items that I can receive for my almost 1000 points. I can see a portion of a couple but cannot scroll to the rest.

I have an Android, Motorola One 5G UW. The app won't open at all. It's just a white screen. I've uninstalled and reinstalled it. It's been this way since Nov. 2022. Please hire someone capable to correct this. My husband has a Samsung and he has no problems.

App will not let me enter bar code for rewards. The bar code is 12 numbers and the app wants 13. There is no way to add a space. Tonight I spent $36 and cannot enter it into the app.

Rewards system online will not let me log on . It says my email and password is not correct. I even tried getting a new password. Still hasn't worked last two days! We love your burgers and fries keep up the great work! Thanks for your time!

App won’t let me log in and then doesn’t send me a reset email. It said that it updated and would have to sign up again with the same information. After I did that, I don’t have my gift cards anymore.

App won't scan in restaurant and won't let you add barcode numbers after the fact! What is the purpose of this app?????

Cannot log in, so I tried to re-set my password but then I do not get a update email with that request, have tried over multiple days and still will not send me an email. Sunday was birthday, so I would like to see if I get anything for my birthday through the app - not to mention the points that I have on it.

App won’t let me log in or send me a reset my password email

App will not allow me to login

Like the others...app will not let me log in and will not send me an email to reset password.

Freddy’s finally updated their app and rewards but now it won’t accept my login info. I’ve tried several times (even variations of password/email) and then asked to reset my password. But I have yet to receive an email for it. How can we fix this? I’d hate to waste points. :/

I forgot my password. I have tried 3 times but it will not send me a reset email.

App will not let you earn points from your receipt, or scan the app at the register. What is going on!! :(

1. Last success login my account lost 2,000 points! This probably happened at your San Marcos Ca store when I tried to use 2,000 points to claim a meal, but they could not honor the points. 2. Now I can’t login at all. It’s supposed to send me a email to reset password, but after multiple tries with no email I’m very disappointed and frustrated.