Black Desert+ app not working? crashes or has problems?

Black Desert+ Status

Published by Pearl Abyss Corp. on 2024-03-06

Black Desert+ is Black Desert Online’s mobile companion app that allows you to
keep up-to-date with the latest news. World Boss Times - Always be on time
to battle the World Bosses by setting up alerts for the World Boss spawns!
Black Desert TV - Watch exciting livestreams straight from Black Desert TV.

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Common dislikes about Black Desert+ app

- No item description for every item in the CM

- Cannot steal a quick peak on the app for new content and updates

- Login problems with incorrect user/pass

- Authentication servers not linking to user/pass database

Have a Problem with Black Desert+? Report Issue

Common Black Desert+ Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Black Desert+ app on iOS and Android devices. Solve all Black Desert+ app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Black Desert+ iPhone Issues and Solutions

Black Desert+ iOS app crashes, not working, errors
Black Desert+ iOS app network issues
Black Desert+ on iOS has black/white screen

Black Desert+ Android App Issues and Solutions

Black Desert+ has errors/crashing/not working
Black Desert+ server network connectivity issues
Black Desert+ has black screen

Black Desert+ iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Black Desert+ app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Black Desert+ app crashes or not working on Iphone (iOS):

Close and restart the Black Desert+ app on iPhone
Update Black Desert+ app to the Latest Version for iOS
Uninstall and reinstall Black Desert+ iPhone app
Update your iPhone to the latest iOS version

Fix Black Desert+ on iPhone unable to connect to server/internet connection issues::

To resolve Black Desert+ network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Black Desert+ black/white screen (blank screen) on iPhone:

Follow the Black Desert+ iOS app troubleshooting guide Here →

Black Desert+ Android App Issues and Solutions

Fix Black Desert+ not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Black Desert+ app issues:

Force Stop the Black Desert+ App
1. On android, goto "Settings" » click Black Desert+ app. » click "Force Stop".

Update Black Desert+ to the latest version on PlayStore

Clear Black Desert+ App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Black Desert+ app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Black Desert+.

Fix Black Desert+ unable to contact server/ Black Desert+ internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Black Desert+ » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Black Desert+ » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Black Desert+ on android.

Solve Black Desert+ black/white screens issue on Android:

Follow the Black Desert+ android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Pearl Abyss Corp., developers of Black Desert+.

96% Contact Match

Developer: PEARL ABYSS

E-Mail: [email protected]

Website: Visit Black Desert+ Website

96% Contact Match

Developer: PEARL ABYSS

E-Mail: [email protected]

Website: Visit PEARL ABYSS Website

About this app

Black Desert+ is Black Desert Online’s mobile companion app that allows you to keep up-to-date with the latest news. - Always be on time to battle the World Bosses by setting up alerts for the World Boss spawns! - Watch exciting livestreams straight from Black Desert TV. - Redeem coupon codes directly through Black Desert+ to receive valuable in-game items. - Buy and sell items on the Central Market whenever, wherever. - Visit our Support Center to get help quickly and easily. In order to provide you with services, BlackDesert requires the following permissions. You can still use some of our service features if you do not allow optional permissions. Photos/Media/Files Permission: Used to upload attachments (photos, images, etc. ) when sending an inquiry to Customer Support.