Contact Black Desert Support

I still don’t understand how it is possible to have continued login problems. Many people are having the same problems. I’ve submitted 2 tickets already. Each time I get a canned response that says make sure you entered password correctly. My account is linked. My user and pass are correct. I’ve uninstalled. Offloaded. Rebooted. Installed on fresh device. Same problem on iPhone 11 and iPad mini both with latest iOS. If you play this game this app is essential and without it i am gimped. I was able to login for a brief period but ended quickly as the notifications weren’t working and I had to re login every time I launched the app. I tried to log out to get the notifications working and have been unable to login since.

Sadly, like many others, the app does not allow you to log into your account and use the marketplace. I’m certain my user and password are correct. Then I went to the reviews and saw many others have the same issue. Clearly the app dev’s need to fix the authentication servers so they actually link to the user/pass database Steam and Pearl Abyss use. May want to hire app dev’s / DBAs who can actually fix the authentication issue. According to reviews, this has been going on for over a year. Sad really. The app is a great idea if it allowed you to use the marketplace (like so many other games do). If the app dev’s can fix this issue, would move to a 5 star.

I’m already logged into my account on the application but when I try to open the marketplace tab it wants me to log in again and do my 2 step verification again. Also every time I log in with the same device I have to keep doing 2 step verification every single time instead of it remembering my device. And even after logging in again the market tab black screens and when I open the app again it wants me to login again.