RAM Assistant app not working? crashes or has problems?

RAM Assistant Status

Last Updated on 2024-06-23 by Royal Air Maroc

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Common RAM Assistant Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot RAM Assistant app on iOS and Android devices. Solve all RAM Assistant app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

RAM Assistant iPhone Issues and Solutions

RAM Assistant iOS app crashes, not working, errors
RAM Assistant iOS app network issues
RAM Assistant on iOS has black/white screen

RAM Assistant Android App Issues and Solutions

RAM Assistant has errors/crashing/not working
RAM Assistant server network connectivity issues
RAM Assistant has black screen

RAM Assistant iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever RAM Assistant app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix RAM Assistant app crashes or not working on Iphone (iOS):

Close and restart the RAM Assistant app on iPhone
Update RAM Assistant app to the Latest Version for iOS
Uninstall and reinstall RAM Assistant iPhone app
Update your iPhone to the latest iOS version

Fix RAM Assistant on iPhone unable to connect to server/internet connection issues::

To resolve RAM Assistant network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix RAM Assistant black/white screen (blank screen) on iPhone:

Follow the RAM Assistant iOS app troubleshooting guide Here →

RAM Assistant Android App Issues and Solutions

Fix RAM Assistant not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent RAM Assistant app issues:

Force Stop the RAM Assistant App
1. On android, goto "Settings" » click RAM Assistant app. » click "Force Stop".

Update RAM Assistant to the latest version on PlayStore

Clear RAM Assistant App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "RAM Assistant app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch RAM Assistant.

Fix RAM Assistant unable to contact server/ RAM Assistant internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click RAM Assistant » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got RAM Assistant » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch RAM Assistant on android.

Solve RAM Assistant black/white screens issue on Android:

Follow the RAM Assistant android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Royal Air Maroc, developers of RAM Assistant.

About this app

As soon as you buy your ticket, you will be able to follow your flight information, to keep an eye on your Safar Flyer account and to prepare at best your travel by learning about the weather and activities at your destination. RAM Assistant is an innovative mobile application specially created to ease and improve your travel experience with Royal Air Maroc. Morover, thanks to your travel assistant, you will be able to order a special meal, ask for a special assistance, check if you need any visas at destination and much more services!