Monarch app not working? crashes or has problems?

Monarch Status

Last Updated on 2025-02-06 by Monarch Money, Inc.

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Something else

66.7%

Crashes

33.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Monarch Problems 🔥

- Some account connections don't work, such as Capital One and Charles Schwab

- Can't manually add transactions or import CSV/Quicken files

📋 2 Reported Issues:

Jonah 2023-04-24

When there is a question in which I must write sentences as my answers, I write part of it down, double check my sources for my answers/think about what to write next before writing it, then I write it down a few seconds later. I click "submit answer," and then it erases half of my work. Another thing I have seen, whenever there is an apostrophe, it writes down letters, numbers and symbols where the apostrophe ought to be. This makes multiple choice questions impossible to answer correctly because, well, there is no correct answer. I have only seen this happen in language however.

SIMONA ZOMPI 2023-03-23

The app does not connect anymore with American Express. While we can upload transactions CSV files this makes it a less than appealing solution as we loose the possibility to follow the expenses in real time and gives the customer an additional cubersome task to do. Can you please update on this issue? Why Amex doesn't want to connect with Monarch anymore? Are there any security issues?

Showing 1-2 of 2 reported issues:

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Common Monarch Problems & Solutions. Troubleshooting Guide

Table of Contents:

Monarch iPhone Issues and Solutions

Monarch iOS app crashes, not working, errors
Monarch iOS app network issues
Monarch on iOS has black/white screen

Monarch Android App Issues and Solutions

Monarch has errors/crashing/not working
Monarch server network connectivity issues
Monarch has black screen

⚠️ Troubleshoot | Fix Now in One Click

Monarch iPhone Issues and Solutions

How to fix Monarch app crashes or not working on Iphone (iOS):

Close and restart the Monarch app on iPhone
Update Monarch app to the Latest Version for iOS
Uninstall and reinstall Monarch iPhone app
Update your iPhone to the latest iOS version

Fix Monarch on iPhone unable to connect to server/internet connection issues::

To resolve Monarch network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Monarch Android App Issues and Solutions

Fix Monarch not working on Android, crashes, errors or is unresponsive:

Force Stop the Monarch App
1. On android, goto Settings » Monarch » click [Force Stop]

Update Monarch to the latest version on PlayStore

Clear Monarch App Cache and Data:
1. On android, goto Settings » Apps » Monarch » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Monarch.

Fix Monarch unable to contact server/ Monarch internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Monarch » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Monarch » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Monarch