Contact Monarch Support
Company Name: Monarch Money, Inc.
About: Monarch is a modern and refreshing way to manage money and track expenses. Our
finance tracker is an all-in-one tool to help you achieve the highest level of
financial control and clarity with ease.
Monarch Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Monarch Money, Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Monarch Website
Privacy Policy: https://www.monarchmoney.com/privacy
Developer: Monarch Money
Privacy & Terms:
https://www.monarchmoney.com/privacy
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8 Most reported problems 😔💔
just signed up today can't access what a phone number for support
I got charged for something I did not want 99.99. Please refund
I signed up for 50% off and I received a reoccurring charge for $52.99. I did not authorize this charge. Can you please get back to me asap
I am reporting a charge of $108.59 that was made to my debit card without my authorization. I have checked the portal, and my subscription is marked as canceled. I have not been able to find any customer service phone number to call, which I find extremely frustrating and unacceptable. There is no way to directly contact anyone regarding this issue. If this charge is not reversed promptly, I will be contacting my bank to dispute the transaction, as I did not authorize this payment.
RECENTLY I RECEIVED A NEW CHASE CREDIT THAT REPALCED THE PREVIOUS ONE THAT HAS BEEN DECATIVATED. BUT NOW I AM GETTING DOULBE TRANSATIONS, ON EACH FOR THE NEW CARD AND ONE EACH FOR THE OLD CARD.
Buyer Beware
by Scottakyle
Such a frustrating experience with Monarch. I purchased a subscription via iTunes and when my 14-day trial ended, the subscription I purchased was not recognized and I was asked to resubscribe (and locked out of my account even though I had already paid for a 1 year subscription). I reached out to Monarch support and was reassured that my paid subscription would kick in once the trial ended, but it did not. As a paid subscriber, I no longer have access to my budget or the Monarch platform. I was left with limited options to fix the issue, so I requested a refund via iTunes, hoping I could resubscribe and start over. That did not work either. Monarch has some issues to work through — and it’s disappointing and frustrating because this is the best budgeting app I’ve found.
I want to love
by Mpls55412
But 7 of my 9 financial institutions are currently listed on their known connectivity page: Wells, BOA, Fidelity, Vanguard, Cap1, Synchrony, and Amex. Only 1 of my accounts works and that’s Chase. My main credit union is not supported: Alliant Credit Union. So 1 out of 9. Umm.
For $80 a year you need to offer syncing capabilities that at a minimum exceed that of your free rivals Mint and PC. Which both have minimal day to day issues syncing all 9 of my accounts.
I’m grateful apps like MM and Simplifi are coming into the market to offer choice. But for now, they lack connectivity and refinement that the older apps have. Usually that is ok if we are comparing free apps to free apps. But premium apps such as MM shouldn’t come to the market offering syncing capabilities as limited as they have and anticipate making a name for themselves. Well, a positive name I should say.
Cheaping out on syncing
by RobDowntownNYC
The syncing with financial institutions is not done real-time, only once every 12-24 hours, and even then, the correct balances don’t always update within the app. I’m guessing Monarch has to pay fees to the financial institutions to access their APIs and they are cheaping out on the number of times they are accessing the balances/transaction activity. This is not what I expect from a financial app today. Spend the money and make it real time, sell your company to a bigger financial services company if you need the money to make a better financial app.
Have a Problem with Monarch: Budget & Track Money? Report Issue
Why should I report an Issue with Monarch: Budget & Track Money?
- Pulling issues faced by users like you is a good way to draw attention of Monarch: Budget & Track Money to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Monarch: Budget & Track Money customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Monarch: Budget & Track Money.
