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by Jones034

This app is awful. It freezes and displays no information about the thermostat more often than it’s ever functional. The wall panel is just as bad, with a dial that randomly decides if it’s going to adjust one degree, five degrees, or not at all. Plus the touch display is either too small for anyone but a small child to operate precisely or it’s comically large and difficult to navigate. So you’re stuck using this awful app that you have to constantly close, log into again, reconnect your Wi-Fi. It’s an enormous pain when I just want to adjust the temperature in my house! Thankfully my installer has a guarantee and I am having my Daikin system replaced with a better brand. The system is NOT efficient as advertised - barely any change in electricity usage and double the gas usage of my old system that was 20+ years old - and that’s keeping temperatures in uncomfortable ranges to attempt to keep my bills reasonable. It’s a failure on every level, and with Daikin systems being more expensive and forcing you to use their horrendous thermostats, I’d advise anyone thinking of buying this brand to consider other options.

by Killgja

In today’s world where we see refined applications and easy workflows we have high expectations. This application is neither. It functions but is not fluid or even intuitive. Think windows 98 meets 2020. Designed old style with menus inside of menus like hitting file, save, save as, move through files to select location and finally save it.

When you open the app you shouldn’t need to select home to then see a list off thermostats and then need to select the thermostat. What is worse is adjusting the temp is illogical once you are on the thermostat. Why? Because you then need to move off the home symbol to the ball made of sticks symbol before changing the temp.

With my old system I opened the app where it showed both my thermostats, visual indications of what they are currently doing and the temps they are set at. Adjusting either thermostat took two clicks at most not 4 before adjusting anything.

by WaitingForNewsInSeattle

The app is slow and difficult to navigate. Simple actions require going deep into non-intuitive menus and display updates are very slow. But what is especially poor is the lack of control over air circulation. You can choose on or off, and if on, the system decides when and if to circulate air and at what speed. High quality competitor apps like Trane Home allow you to choose a circulation fan speed in 5% increments, the amount of time per hour to run, de-humidity set point, and what level of filtration to apply. I can’t even find the actual current humidity with this app. Support takes days or weeks to respond and doesn’t read my questions. It’s sad that Daikin isn’t taking the app seriously. It’s the user experience for your product.