Contact Tile Support

by Jmik7c

I am not sure if the problem is with the tile or the app, but to me they are one in the same. Purchased a pair of tiles for my wife to track the cat, HoboJo. He likes to hide. To test the product before I set up for my wife I downloaded the app and set up the tile pros. Everything seems to work as expected except location info doesn’t seem accurate enough to find in the house without activating the sound, but that is not my biggest issue. I thought I would just log into my account on her phone and she would be set. NO!!! I had to set up an account for her and the when I went to reprogram the tiles to her account I found out there was no way to start the reprogram feature again without calling tile support. BAD THING IS THERE IS NO NUMBER TO CALL!!!!! now I am left with to useless chips until I am graced with contact from Tile. Yes I tried email/txt support and only received automated replies during business hours. I even dig through the trash to find the box, hoping there might be some contact info available. NO LUCK!! Seems like to me with such a sophisticated device the could add a not when pair that unpair this device will take hours of your time. ENSURE YOU PAIR THE TILE WITH THE CORRECT DEVICE UNPAIRING WILL BE DIFFICULT!!! or impossible. I am hopefully, but still have not resolved my pairing issue.

by December SunShine

Hey guys so my issues is I’ve been trying to get a full refund on a set of the new Tiles but all these options online and instructions give you the run around and none of them really help you. You can’t call anyone in, the text in option through the app doesn’t even exist like it says, and they aren’t available on weekends?!? What large company doesn’t have customer support on weekends when people actually have time to do anything. Any how the app itself seems fine no issues with it for now except that you can’t hit a Go Back button on certain sections so you have to close the app completely and open it back up to get to the home section. My biggest complain about the NEW PRO TILES is that the sound goes off every other minute because the center button on the tile is so sensitive making these tiles more annoying than anything and a waste of money. It is also made of plastic which would easily be damaged if dropped hard enough which I feel was a major downgrade as I am used to the Sport version a harder shell with non-interchangeable battery that doesn’t go off every other minute because it’s easily activated by anything that even slightly runs up against it. Buyers do more research when planning on purchasing these tiles

by KetelOneMan

I decided to give up my Tiles since they decided to FORCE you to allow them to track your location all the time. My iPhone keeps waking me that Tile requests my location about 200 times every 3 days. Even my iPhone finds it suspect. I would understand a little more if I was a premium user and I cared about tracking the location of my devices for a month but that’s not the case. I just occasionally need to find my keys or my phone. It used to work fine but now Tile provides you with a long explanation about why they need to track you. When you read through their lengthy explanation you realize it’s nonsense. They just expect that people will just opt in to rationalize the $30 they spent on the tile. If they put a warning on the box that says Tile requires 24 hour location tracking they probably wouldn’t sell as many as they do. We’ve all ready enough about what companies do with our data. Tile has zero justification for making you allow them to track you 24/7 just so you can find your keys once a month. Again, it used to work just fine several months ago but they now have a way to sell your data so they adjusted their technology. Not a lot of other options but I’d rather lose my keys. Tile... you know what you can do with it.