Contact GoToll Support
Company Name: Transurban Mobile LLC
About: GoToll is a new app that lets you pay for toll road travel with just your phone
– no tag needed. No pre-loading, no paperwork, and no commitment.
GoToll Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with GoToll: Pay tolls as you go. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact GoToll: Pay tolls as you go. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email
Contact e-Mail: [email protected]
Read 3 Customer Service Reviews 😭😔💔
Avoid at all costs - terrible customer service and basically a scam
by JR18000
I have had a horrible experience with this company and could never recommend using it. I used it once with a rental car and paid the tolls as required. I didnt realize that it would keep charging me for every time that rental car was used for tolls, even after we had returned the car to Enterprise. I started getting these random charges so I reached out to the company. They criticized me for not properly identifying it as a rental on the app even though that wasnt a clear option when I did signed up. I spoke to at least five or six different customer service people and explained the situation and asked for assistance and for the charges to stop. None would help me and they just pressured me to pay the tolls for these other random people using this rental car. They did not seem to care at all that I was not using this car and did not work to address the issue for me. I filed a complaint with my credit car because I was losing around $10-$20 a month on these random tolls for a car I was not driving. I tried properly removing the car from my account but still got charged. So I completely canceled my GoToll account and still got charged. The only resolution was to cancel the credit card. However more than a year later they are still emailing me asking me to pay tolls on this rental car. PLEASE save yourself the trouble and avoid this company.
DOUBLE CHARGES
by Millkywaymomma
I HIGHLY suggest waiting for them to figure somethings out with this one. I currently have over $100 in ADDITIONAL charges because there is 0 communication between this app and EZpass. I have MULTIPLE trips I have been charged for TWICE and no my EZpass balance is in the negatives and I have been charged for FULL EZpass amounts because of my balance even though my EZpass HAD FUNDS. I don’t have the time to be fighting with the company on the regular. Just stick to the EZpass until they figure this one out.
Payment & License plate to register
by Opi Vali
My problem here is simple in the media it states you only need to register your license plate. In the app you have to put in a credit card & your plate. I don’t want a auto payment feature. I want an easier way to pay & know that I need to pay. I don’t need it to monitor my travel. I need it to interface with the places I receive a toll from for using. This doesn’t fit my needs.
Have a Problem with GoToll: Pay tolls as you go? Report Issue
Why should I report an Issue with GoToll: Pay tolls as you go?
- Pulling issues faced by users like you is a good way to draw attention of GoToll: Pay tolls as you go to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a GoToll: Pay tolls as you go customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using GoToll: Pay tolls as you go.
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