Contact GoToll Support
Company Name: Transurban Mobile LLC
About: GoToll is a new app that lets you pay for toll road travel with just your phone
– no tag needed. No pre-loading, no paperwork, and no commitment.
GoToll Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: hello@gotoll.com
Verified email ✔✔
E-Mail: hello@gotoll.com
Website: 🌍 Visit GoToll Website
Privacy Policy: https://www.gotoll.com/privacy-policy
Developer: Transurban Mobile, LLC
3 Most reported problems 😔💔
DOUBLE CHARGES
by Millkywaymomma
I HIGHLY suggest waiting for them to figure somethings out with this one. I currently have over $100 in ADDITIONAL charges because there is 0 communication between this app and EZpass. I have MULTIPLE trips I have been charged for TWICE and no my EZpass balance is in the negatives and I have been charged for FULL EZpass amounts because of my balance even though my EZpass HAD FUNDS. I don’t have the time to be fighting with the company on the regular. Just stick to the EZpass until they figure this one out.
Payment & License plate to register
by Opi Vali
My problem here is simple in the media it states you only need to register your license plate. In the app you have to put in a credit card & your plate. I don’t want a auto payment feature. I want an easier way to pay & know that I need to pay. I don’t need it to monitor my travel. I need it to interface with the places I receive a toll from for using. This doesn’t fit my needs.
Charged for trips not made
by 35653211123
I unregistered a rental car and was still charged for trips that someone else in the car was taking. Made my claim to customer service, who conveniently gives themselves two days to respond (they automatically charge you for a trip after two days). But not that it matters because they never responded to me anyways.
Have a Problem with GoToll: Pay tolls as you go? Report Issue
Why should I report an Issue with GoToll: Pay tolls as you go?
- Pulling issues faced by users like you is a good way to draw attention of GoToll: Pay tolls as you go to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a GoToll: Pay tolls as you go customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using GoToll: Pay tolls as you go.
