Contact GoToll Support

I have had a horrible experience with this company and could never recommend using it. I used it once with a rental car and paid the tolls as required. I didnt realize that it would keep charging me for every time that rental car was used for tolls, even after we had returned the car to Enterprise. I started getting these random charges so I reached out to the company. They criticized me for not properly identifying it as a rental on the app even though that wasnt a clear option when I did signed up. I spoke to at least five or six different customer service people and explained the situation and asked for assistance and for the charges to stop. None would help me and they just pressured me to pay the tolls for these other random people using this rental car. They did not seem to care at all that I was not using this car and did not work to address the issue for me. I filed a complaint with my credit car because I was losing around $10-$20 a month on these random tolls for a car I was not driving. I tried properly removing the car from my account but still got charged. So I completely canceled my GoToll account and still got charged. The only resolution was to cancel the credit card. However more than a year later they are still emailing me asking me to pay tolls on this rental car. PLEASE save yourself the trouble and avoid this company.

I HIGHLY suggest waiting for them to figure somethings out with this one. I currently have over $100 in ADDITIONAL charges because there is 0 communication between this app and EZpass. I have MULTIPLE trips I have been charged for TWICE and no my EZpass balance is in the negatives and I have been charged for FULL EZpass amounts because of my balance even though my EZpass HAD FUNDS. I don’t have the time to be fighting with the company on the regular. Just stick to the EZpass until they figure this one out.

My problem here is simple in the media it states you only need to register your license plate. In the app you have to put in a credit card & your plate. I don’t want a auto payment feature. I want an easier way to pay & know that I need to pay. I don’t need it to monitor my travel. I need it to interface with the places I receive a toll from for using. This doesn’t fit my needs.