Contact PayTollo Support

by Xtina_09

If I could leave a no star rating I would. I had to go to the extreme of cancelling my card and ordering a new one because after removing my payment method from the app not allowing transactions through my phone, deleting the app and turn off location services for this app.. I continued to get charged!! I even tried to log back thinking maybe I did something wrong but sure enough a message popped up confirming that my account was inactive.. then I started receiving emails saying my account would get deactivated if I didn’t update my payment method.. since I went back to SunPass I just let it “deactivate” even though it already was!! And last but not least this morning I started receiving invoices to my emails again!!! How are you still tracking me and continuing attempts to charge my card when I stopped sharing my location and my account is supposedly inactive already?? Of course I had all the proof and all the screenshots to prove all of this so my bank did not hesitate to issue me a new card.. do not recommend for anyone, ever.. Period.

by MarinaUmmel

I would give this app no stars if I could. Complicated to use initially and you can’t even use it until 24 hours after you’re “activated”, so it’s pointless when you forget to grab your epass when you change cars and travel for the day and need to use it the day of. Didn’t realize you need 24 hour activation until after you sign up and pay. They force you to put $25 automatically on your account and it auto recharges and charges you a fee that’s non refundable. Once I realized how much money they were taking out when not necessary, I made my account inactive and turned my location services for it off which apparently all was a lie. They said they would refund you when you inactivate and I even got an email stating my refund is complete but nothing is in my bank account showing I was refunded days after. Instead, they charged me for a toll weeks after I made my account inactive. This app is a scam. I see others have had the same unfortunate events. Do not download and give them your money. I will delete this review if you give me my full refund back.

by Rushin Russian

You don’t actually save money on tolls when using this app. Maybe on the toll itself you can, but not after the transaction fees hit.

Also, you have to leave location enabled always, which is a huge battery killer. It’s not like other apps that “always” use your location but only check it occasionally. This keeps the GPS on and active ALWAYS. Thought by battery was shot until I checked the battery usage in settings. PayTollo was #1 with over 30%. Setting the location to “only while using the app” does not work anymore. (But it used to)

TL;DR: more expensive than other toll payment methods and kills your battery.