Contact PA Toll Pay Support

Got this app to pay a Toll By Plate invoice using my EZ Pass account. Ultimately had to call EZ Pass to get it done. I think this app is a good concept that wasn’t the executed well. It’s difficult to find where you need to go and, like I said earlier, I wasn’t able to find where to enter a TBP invoice number to pay. Called customer service and they said it’s possible, but didn’t explain how. I tried to log into TBP side of the app, but it told me to log into the EZ Pass side to pay an invoice with my account and, like I said earlier, I never found the place to pay it and had to call anyways. To fix it, I think they should add an invoice pay option right on the homepage, that way it’s easy access.

The app misleadingly allows you to disable a transponder, while reporting it lost or stolen is a separate selection (and you will be charged $10). This implies that you can simply disable it and presumably re-enable in the future. Customer service indicates that it doesn’t actually doesn’t work this way and once you select this, you have cancelled the transponder, you will be charged $10, and if you don’t get a replacement your account will be closed. My app still shows that I have not reported my transponder lost/stolen but in fact it has been. Fix your App!! Either way would be fine but misleading is not fine. Be clear and by the way save your customer service people hours of explaining this to people.

The app is not great. There needs to be a complete overhaul of the basic functionality of the app. With each update one thing is fixed and then another is broken. For instance when attempting to add a card to your wallet the “+” does absolutely nothing and you can’t remove the original payment method. Forcing you to constantly have to check back to the app to make sure you don’t owe money. I think this application would benefit greatly from an overhaul and there needs to be more testing done.