Flex - Rent On Your Schedule Reviews

Especially during the COVID-19 pandemic, this app makes it easier to pay rent and it’s very convenient. Plus their customer service people are top-notch and very helpful!

Have to admit I thought this would be a bad app at first but it totally saved me and makes perfect sense! All my other bills are at the first part of the month so having the convenience of splitting your rent payment over the month is crucial to my financial survival.

I had probably one of the greatest customer service experiences ever. These stand out to me because they’re so few and far between. They reply in a timely manner, they resolve your issue, and they explain whatever you happen to ask. Nothing against anyone else in customer service but Delaney solved my issues ASAP and I hope y’all give her a raise, bonus, time off, or a promotion! Great customer service is the name of the game with any product and she was the epitome of what people expect.

Before I start complaining I want to say that, this app did pay my half of the rent in full on the 1st of the month, which was good. However, it takes them way too long to process your payment and take the money out of your bank account(It’s been processing for 2 days now). I was worried that my account would overdraft, as I have other bills being withdrawn from my account, so I had to reschedule those payments(inconvenience). The “customer service” team has no idea what they’re talking about half the time and send generic answers that you could have pulled up on the website. Customer service does nothing but cause more confusion. I’m actually going to deactivate my account after my 2nd payment is withdrawn because it’s a little bit stressful.

Suggestion: We shouldn’t have to submit a request just to make our second payment EARLY. That makes no sense. Like Klarna/Afterpay/QuadPay, there should be an option to payoff your balance by simply inputting your card or bank account information. If Flex is supposedly supposed to make things “flexible” why do you guys make it so hard to make an early payment or reschedule? We should be able to go to Flex and do both without having to contact your terrible customer service team.

This would be the perfect app if those options became available to users. It would also be better if you guys had a better customer service team.

I used it for a month and between them saying they don’t charge late fees but you should make sure you have the money in your account if you don’t otherwise they spam your account with the charge until the money is in your account they will charge your account about 6 times everyday until the money is in your account they make it seem like there here to help but there not because doing that racks up overdraft fees on your account based on your bank of course they also charge you 20 dollars for the service that also makes no sense because if your in the business of helping why charge $20 and for the people who need this type of help $20 is a lot im saying this coming from a place of needing help at first then my situation changing and me not needing this at all because breaking up your rent payments into 2 payments then having car notes light bill phone bill car insurance and a gas bill this makes no sense just pay the rent all at once but also when you cancel this if you don’t pay it in the same month you canceled it way you get paid 2 days later but it’s the 1st of another month but you canceled it they charge the same $20 dollars like you used it for the whole month that they didn’t even pay the rent for I wouldn’t recommend this it’s just a long term problem for a short term fix and I know it sounds good because of the holidays coming up but this is not it happy holidays

I have used Flex once and this month has been a complete failure. They give you a 5 day grace period for the first payments but don’t inform you that you need to have the funds in by 1pm. Mind you I looked online at there website and figure out the last day to have the funds in and all it says is by the 5th with no time frame given for that day to have the funds on the account. I have emailed them and they sent me a screenshot of all the transactions made on the 5th and the last transaction was made at 6:40pm which is very weird and confusing because they have told me to have the funds in by 1pm, so I don’t understand how they were still trying to get the funds out of my account after 1pm if that’s the deadline. They really need to put a self payment option on Flex so that way we don’t have to worry about this type of issues and we can just do it ourselves making it faster and convenient. I am just really upset because now I have a 3 day notice because you Flex not being fully informative about the first payment. If your giving us till the 5th why wouldn’t it be until 12am on the 6th would be the deadline. I’m really disappointed because Flex really helps me manage my money and be able to pay my rent without a hassle. I hope you guys make some changes real soon about this

I was a this app user since September of 2020 and absolutely loved it. Rent was coming out on time and the correct amount (I split rent with a roommate who doesn’t use this app). Since December, things with rent have been odd since they have calculated rent way too high and I had to continue to email them to change it, and rent was paid at the last minute. In January, they paid my entire rent, roommates included, and I emailed them and told them it was incorrect. They only charged me for my rent and not my roommates. I emailed saying this was wrong and no response. Then, at the end of the month, they charged us the money we owed because of a system error and all of the money came out that week, and they then asked me to pay on the 1st of the month still even though rent was just taken out a week before. I figured I’d be able to handle it, because I normally pay relatively decent payments through this app. My February rent would not show up, and I emailed multiple people, with no response or “it will be fixed.” It was never fixed, leaving me with either paying my rent in full or getting hit with $160 late fees. Taylor from this app told me multiple times it would be fixed, but when 10pm came around on the last day, it still hadn’t been, and I had to pay all of my rent in full this month, leaving me with basically no paycheck for two weeks. Customer service will ghost you and leave you stranded. I do not recommend.

I have used this app for 3 months, only 1 of them willingly. The first month they didn't withdraw the right amount to pay for my rent, because there was a credit on the account from when I paid my move-in fees. Ok cool, I'll just cancel it. I opened a case the day before to cancel my payment (no, you can't just press a button. You have to start a case with their garbage customer service team) but it turns out it takes them 2-3 days to respond to your case. Ok, cool so I can't cancel it. Just wait one more second though, it gets better. They didn't show the payment scheduled, so I thought they actually were able to cancel the payment, instead they just withdrew the money both times that month without notifying me in advance. I get paid on Friday, and they withdrew mid-week unexpectedly, which over drafted my account. Fast forward, I decide I'll give this app a chance again but I know now that there's a deadline for when to submit changes. So I submit for reactivation with 3 days before the date of payment, 2 more days than required! And still, they don't get back to me on time. There's no way to contact them by phone, and I'm 90% sure my case was auto-closed because I'm only receiving automated replies from them now. Without a doubt, this has been in my top 5 worst customer service experiences, and I work in customer service.

Flex has been a game changer for me. I live in California, land of super expensive housing costs. So being able to split rent into two even payments ( I get paid biweekly ) has helped me a lot. I could try to do this on my own, but the fact is that is very difficult to get ahead enough on one salary to do this. I have read many of the poor reviews, and I could see where Flex wouldn’t work for some people. Luckily for me, my rent portal was easily accepted and my checking account info transferred across smoothly. Plus, I meet the criteria for income/ direct deposit requirements every month, ( my salary & hours worked always stay pretty much the same) so I haven’t had any issues yet. I have used Flex to pay rent for about 5 months now. I was very nervous about trying it since, hey, it is rent and it’s very serious if you have any issues with payment. The times I had a question, email response has been great, usually the same day. So I’ve had a great experience. If that changes, I’ll update this review accordingly. So, I guess I’m just lucky that Flex works for me. Just wanted to give a positive review now that I’ve used it several months without a hitch. Sorry that it doesn’t seem to work for everyone, though.

So, when I first joined this app I was under the assumption that it would draft the amount of the price for each BI-weekly payment. Upon 2 days to paying the rent it notifies us that there must be a balance of so much before they can’t pull the amount out which completely blindsided me. If your going to offers a service it’s important to go ahead a lay out ALL OF THE DETAILS! This is really frustrating to find out information on such a short notice. Also a hard credit pull after the first month has been paid but I honestly don’t know if I will stay that long. It takes FOREVER for the payment to process from the account and due to the fact that you must have a balance of so much before they pull the amount out causes more financial burden due to having to cover other things and ensuring you have over the amount to make sure they will still pull the this app payment out. I think this is a great idea but there is much more that needs to be addressed. If your offering financial liberation by allowing multiple payments then you have to understand what a inconvenience it is to have to hold money to make sure it goes through meanwhile other things are piling up waiting for this app to deliver. I’ve only used this one month and I don’t think I’ll be going back.

This company is a fraud and joke! Will leave you on edge until they disconnect you on the day they’re supposed to take money from your account.

I am updating. Right before everyone received their stimulus I was contacted by this company about the horrible service. We were approved for March, but wouldn’t you know? The day before we get paid they unlink the account because we were negative at the time (even though our paycheck was going to cover everything and still leave us with money!). When we signed up and were approved there was never any mention of having to have over the amount they would pull in your account at all times.. even though the money they pull is set to be drafted on YOUR payday! That’s deceptive. Tell the people signing up and apartment complexes the reality of your system you’re offering! People live paycheck to paycheck who typically use these services. How do you expect that there won’t be times where a persons bank account is withdrawn? They’re still going to be paid on payday folks. So you can always withdrawal your half of payments each paycheck. this app is not only lacking transparency, there customer service is rude. Please avoid this service. If it wasn’t for the stimulus we would’ve been insanely screwed in April due to this app!

Good concept, but very bad at communication. I had signed up and was approved and was ready to go for the 1st of next month. Everything was great. Then LITERALLY ONE DAY BEFORE THE NEXT MONTH, they email me saying my property management doesn’t support this app???? Why didn’t you tell me this before?? Why even approve me and have a chat with me and go through all this just to tell me I’m not supported on the very day before rent is due. Such an inconvenience! Thank God I worked a lot of overtime this last two weeks and hopefully I don’t miss this rent. I don’t really understand why my property management is not compatible anyway? I have RentCafe and I logged on and link everything correctly. Why do you have to have support with my actual property management? Can’t they just pay it and be that simple? There’s millions and millions of property managements out there, it’s unrealistic to support every single one out there. Just being linked up to RentCafe or whatever app we use should be enough. I’ll be looking for a similar app to this now. All in all, great concept, but such an inconvenience. Flex isn’t really big yet so if someone could make a competitor and execute their mistakes, you’ll have my money and many of other people’s money.

The customer service is only through email and they just regurgitate the FAQs at you constantly without actually trying to help your specific situation. They think we must not know how to read. If I am contacting customer service it’s 9/10 my last resort. They try to push all the issues on your property manager to get you to go away. Pathetic. I signed up a month ago and Flex said everything was working. It has shown the same message this entire month. The first came and said this app is in progress and will notify of me of issues. It never paid my rent, never charged me a dime, and never notified me of an issue. I had to contact them. They said there was no balance on my account yet I can see the bill plain as day. They tell me to update my property through Flex as if THE FAQs didn’t already say that. I did that several times before contacting customer service and have to wait for a reply. It is now the 3rd of the month and if my rent is not paid today I will be charged hella late fees. They said if it doesn’t process by 3pm email again. So y’all can ignore it until tomorrow and say oops? So stressful and bogus. I will just continue to pay my rent myself. Sounded too good to be true and IT IS!

I gave it 3 stars because I was happy to find a app that can help me pay my rent but when I knew I couldn’t pay my first payment in December. Because my finance have reduced 1,700 a month to $600. Covid has really had affected my life financially. I knew that I wouldn’t be able to afford my rent at my apartment. So I emailed this app to not pay my rent because they don’t have a customer service number. It took them awhile to respond . I moved out of my apartment and this app still paid my rent after I emailed them not to. Now they keep asking for their money when I knew I couldn’t afford to pay them. That is why I emailed them not to pay my rent. So now all they keep on doing is try to pull money from my bank account which I do not have. I was emailed by customer service agent that they get to many emails at the the first of the month that they can’t reply fast enough to all of them. I will say this again if they had a customer service number then I wouldn’t of wrote a 3 star review. I would of been writing a 5 star review. I hope in the near future they will get a customer service then things would be different

I’ve been using Flex for almost a year and had no issues with it until this month. For some reason it did not pay my rent because according to them my bank account’s balance was low, which wasn’t true, and from there it just created a series of problems and frustration. My rent was late and not only I had to pay it all at once but I was also charged a $150 late fee. When I tried reaching out to them they never responded and when they finally did and I was able to let them know about my issue they took forever to reply. According to them they were going to refund me the $150 late fee that I was charged because of them but still there hasn’t been any follow up to this. I also learned from my management office that a lot of people have been having the same issues with this app and to me this is pretty sad because I thought they were better than this. Please do yourself a favor and try to avoid Flex if you can. Their costumer service it pretty much nonexistent and if you have an issue it would probably never be resolved. Very disappointing indeed. Would consider giving it another try only if they decide to hire a more competent costumer service team.

this app is absolutely wonderful! this app is there for you, if you need your rent paid. But, only have the means to pay half on the 1st - 5th. And, the rest on a specific day, during that same month. If, you don’t need them for the next month’s rent, all you have to do is reach out to them, and they will make a note on your account, until you’re ready to use them, again. Whenever you’re ready to use them again, all you have to do is reach out to them and they’re on top-of-it! They are ALWAYS prompt with their responses & professional! this app have helped me plenty of times. I’m so glad someone told me about them! If you’re ever in a bind-or-not and just want the security of your rent being paid on time and having 1/2 of your rent taken out of your account with-in the month; definitely sign up with this app. You really won’t be disappointed! I never do reviews! So, I must really mean what I’m saying. They’re awesome!

I signed up using my cash app card and I was a bit paranoid because Flex is Very limited and not user friendly so it’s hard to know if it’s set up properly. When the time came to pay rent Flex didn’t process the payment on the due date which was the 2nd. So I paid my rent manually and cancelled the this app. Later that week I got a notification saying this app is trying to charge me for rent!!! So not only do they take forever to pay your rent they take forever to cancel they actually try to charge you regardless. Luckily I used my cash app card or it would have overdrafted me. I don’t think my account was cancelled until 2 weeks after I put the request in via email which is the only way possible and in between time I would get notifications saying this app is trying to charge me almost daily.
Months later I tried opening Flex out of curiosity and now I can’t even open the application on my phone. It just stuck loading despite deleting and redownloading. Imagined I still needed Flex I would be totally screwed. I’m very tech savvy too it’s not the phone it’s the terrible development of Flex and customer service system. STAY AWAY

I usually don’t leave reviews but this company I will definitely leave one. I am a single mom with one income. I am alway nervous and worried on how I am going to pay my bills because I never have enough. I saw an ad on instagram and figure it would hurt to try. I signed up and in a matter of hours someone added my apartment complex to the portal. I had a small issue login into the portal, but I sent an email and support fixed the issue. I was very skeptical at first but when I tell you prayer works it really does. I received an email saying my rent was paid, when I checked my rent portal it really was PAID! Thank you to this company I can avoid late fees and try to get back on schedule. I recommend this company to anyone. If you don’t receive an email right away be patient remember there are so many others in the same or similar situation. Thank you again this app pay. ❤️

If I could give 0 stars I absolutely would. My fiancé and I have hardly anything good to say about this app. There’s no customer service number to call when you have issues and now we understand why. Because they have so many problems and incompetent “agents” they may not be able to handle it. Every month we always have to contact them to change our dates for rent payments. Every month they say the issue is “fixed”. I don’t know if they don’t understand what fixed really means but the same issue continues month after month after month. Also due to their issues and not changing our payments dates on time it causes them to charge us MULTIPLE TIMES causing our account to be over drafted every month. The only good thing they have going is they pay rent so you don’t have to fork over the large sum at one time. Besides that it’s just awful all around. 0/10 would NOT recommend.

Now just ONE MONTH after writing this due to the trash system they used they didn’t pay our rent for the month and now we have late fees with our complex :)
Literally the worst “service” I’ve ever used. This company is an absolute joke 😂

They paid my rent for this first month but Flex and accessibility/functionality are absolutely terrible. The only information I got was when I signed up, no further info after that point. No email stating they would make the payment. No confirmation of making the payment. No receipt! They charged me a fee and it doesn’t t add up to what was stated in the agreement, or from what I remember in the agreement since I don’t have a copy of that. Flex is a complete waste and so is the website. Customer service is terrible! This is people’s money we should at least be able to talk with someone if we have questions, but they hardly even have a way to communicate at all. I have no idea if I can cancel my membership or what next month will look like for my rent, all I know is that they plan on taking my money at some point. I don’t even have a payment schedule which is absolutely ridiculous! Despite the fact that they did pay my rent, I’m really disgusted in this company/app as a whole. I want to cancel my membership because of all the unknowns but I don’t even know how I would begin to do so! DO NOT USE Flex/SERVICE

I signed up about 3 months ago since it’s available through my apartment complex. It states (and why I signed up in the first place) it will help your credit to show the payments and help get approved for a home loan in the future which I have yet to see this app reporting to ANY of the credit report agencies. I have been trying to get a home and improve my credit so I am actively involved with credit monitoring and assistance and this app has not reported anything to any of the 3. So if that’s why you would also sign up-BEWARE.

But, With all that said I am still leaving a 3 star review because it does help tremendously with my finances and do like that. I pay $20 a month for Flexs’ services but it’s nice that I pay half on the 1st, (this app pays the full amount) and the other half in 2 weeks which by then I have been paid again Vs paying the full amount on the first. So that’s really a great feature. This isn’t something you sign up for if you can’t afford your rent.

I was setting this up because I thought it was cool
Idea to be able to split up my rent payment but after I hit “confirm schedule” i see at the bottom that I’ll be charged $19 membership fee... why? But then also at the bottom of that I see this message “this app never charges late fees, interest, or other fees of any kind.” Ok then.

Another thing I don’t like is after you’ve signed up and this app pays your rent for the first time you’ll get a a hard inquiry on your credit report. I’m trying to stay away from doing anything else that would get me another inquiry ok my report. I currently have two that about to fall off In the new few months and really don’t want another one right now. “After this app has covered your rent for the first time, there is a one-time hard inquiry” It Dosent say this on Flex just like how theirs no mention of the membership fee until after you’ve already put in your information. I feel like the same information on the website needs to be on Flex that way people don’t have to be summarized until they’ve already set up their information with Flex

Alright ya’ll this company is legit and the real deal. They just saved my life and I’m still in shock in excitement with how much this changes the game. Okay first of all their only customer service is by email. No phone number. Which is kinda difficult but in reality, it would be impossible trying to handle the amount of calls that would come through with issues. Sometimes things take time. Response time isn’t the fastest But JENNY went well out of her way to make sure I was squared away. I ran into a few different issues with getting my bank account balance to update, but Jenny assured me she would get it taken care of by today. On her word everything was fixed and rent was paid ON TIME!!! I just...at a time when we are getting strangled with the cost of living always going up and wages not keeping up, this is a godsend of a service for those of us that constantly struggle. Thank you Jenny and thank you this app. I can’t thank you enough. Current balance = $0 !!

Originally, I wanted to leave a negative comment because my apartment complex/portal wasn’t even on Flex . I contacted their support team along the way and they handled my EVERY need. (They only communicated through email, so be patient.) I made small mistakes when signing up and they fixed them within 24 hours. I was able to download Flex and within a 6-7 day interaction between support my rent was paid. I was able to schedule the payback according to my financial needs. Although this is a newer company I hope that it reaches more individuals in need. I am a teacher and I only get paid once a month. This is a heaven sent application that allows you to pay your rent your way. I will be using Flex moving forward and I’m hoping that it will be available for mortgages when I get my home in the next few years.

Soo I signed up for Flex a few weeks before November 1. I meet the requirements so I wasn’t really too worried about them not being able to help me.. days before the 1st I sent them numerous emails telling them that my rent HAS to be paid on the first or I get late fees. No one ever emailed back besides a blank message in reply to one of my messages. On the first, my rent was not covered. I emailed again asking would it be covered and this time I got a reply saying that yes it would. Literally minutes before midnight I check and my rent still wasn’t paid so I just paid it myself and changed my bank info and told them to cancel the account which was cancelled the next morning. I definitely would not rely on Flex unless you get a grace period to pay your rent cause so far this hasn’t been dependable. I thought it would be a cool service to help save money but I’d be doing what Im doing anyways which is putting half my rent to the side every pay so I don’t think this is worth it.

This is a great program when it works. However, the lack of communication puts people in terrible positions to have to come up with a lump sum for rent and late fees when they leave you hanging. I got an email the end of November saying my bank account was no longer linked (although I could see my balance, which suggests it was). I began emailing them to let them know the account was relinked and to verify if December rent would still be paid. I received no response until December 5th saying the account was not linked please relink the account. I relinked yet again and have been emailing them since with no response. I don’t get paid until the 13th and $240 in late fees has already been added to my already $1600 December rent. I will now have you use my entire check plus borrow money to try and make rent for the month. So much for food and Christmas for my kids. Thanks this app for nothing

Awesome Update : After my first initial
Bad experience, I was contacted immediately and this app went above and Beyond to Greatly turn around my bad experience! The refunded me half of my late fees and made sure my rent was paid the following month and waived my membership fee for the month !!! And my payments have been aligned with my pay dates ! So I will never miss a payment AGAIN !!!!!! I am soooo HAPPY !!!! My rent is very expensive and being able to divide my payments while having my rent paid in full is AMAZING !!!!! I RECOMMEND THIS PROGRAM !!! Don’t wait no longer ! Download it NOW !!!!!! Thank you this app Team for the world class customer service I have received ! I appreciate you !!!!!!!

I heard about this app from my neighbor who also used it and spoke highly of it so I began using it in the last couple of months and it has been phenomenal. I have a hard time staying organized and bill payments in general do easily confuse me but the customer service at this team was incredibly helpful. I have sent and asked dozens of what I think are probably very dumb questions and been assisted by Jenny most of the time. Jenny is mega efficient, quick and very patient with my crazy self. She does her job perfectly and always puts me at ease and I trust her to take care of my rent and I’ve never had an issue!!! Thanks, this app! Thanks Jenny! God bless!!!

Thank h for helping me with November and I can’t wait to continue to use it .. it has helped me a lot I just wish we would know if for sure it will be paid the next month

Update this is my second month and this one seems to take forever. My last payment to them still says processing and won’t pay the rent until it’s settled and then said after the 5th they dot. Pay rent well tomorrow is the 5th and nothing yet and I got an email from my rent portal saying it was paid I’m so lost and no one can help me with this all they say Is they will cover December but my last payment needs to clear first and it did already

If you need this kind of service it is 1,000,000% worth it. I get paid bi weekly and 50% of the times it’s a real struggle to pay rent on the 1st. Last year I paid my rent late twice and it costs me $200 each time!! (That’s more money than 3 years of using Flex) And I paid the rent less than 5 days late but landlords LOVE making money off of the lower class so because we struggle they want to turn a profit. Thank you SO MUCH to this app for putting an end to that. I literally have 0 stress about paying my rent now. I’ve never written an app review before but I truly have gratitude for how Flex has helped me.

I would recommend to always have one month rent at least saved in your bank account to use this service. They aren’t flexible with their payments, and you always have to have the first payment in the first or the month. Even if they just took out the last month payment within that pay period. And their support is god awful and gives you wrong information. For instance, I was originally told I have until the 9th to get the rent money in our account but they back tracked and said it was the 5th.

Also, they do not pay the rent if for any reason it’s less than normal. Which unfortunately meant for me my savings I planned on using was used to pay rent one month.

I joined this app back in October of 2019, and I’ve had to pay late fees for two out of the four months that I’ve been a member due to issues and slow communication with this app Support.

After having to take out a loan at the last minute to cover rent and late fees for December 2019, Jenny from the support team told me that I was set up and ready to go for January 2020 rent. Today is now January 3rd (my rent due date), and Flex says I’m not set up for this app, so my rent won’t be paid. I’ve contacted support with no response, so now I’m stuck trying to scrape together over $1300 + $150 in late fees, because I was under the impression that the service I signed up for why dependable. I never got late fees before, and know I have had to pay two, which is having a negative impact on my rental history. DO NOT DEPEND ON Flex! HAVE A BACK UP PLAN!

I was in between jobs and needed to find a way to budget my bills and spending money. Rent was coming up on the 1st and I was getting nervous to spend all that money at once. Thank god my friend told me about this app! I signed up on the 31st and this app paid my rent the very next day. Just like that! I was able to come up with my rent in smaller amounts throughout the month and didn’t have to pay the $250 late fee to my landlord. Thankfully, I now have a gig, but I will continue to be using this app so that making my rent on the 1st is never something I’ll have to worry about again.

Every time I try to set up an account Flex freezes on the resident portal login screen. Every Single Time! I love the concept of Flex and would’ve loved to have signed up but I can’t get past the same screen so I guess I’ll never know. With a glitch in the system like this it gives me reservations about using it to pay my rent. I could be mistaken but I don’t think they even have a customer service number. So much for avoiding late rent fees. I’ll try again in a month or so hopefully the kinks will be worked out by then.

I stumbled upon this app when I experienced a gap in pay whereas I would’ve been short with paying rent. I was easily approved and I will always be grateful for this app covering my rent. I would’ve given 5 stars however the repayment process takes days to deduct from my account and there is no option for instant payment. I know they are working to add more features. Also there is no referral bonus/incentives or tracking. I have referred numerous people and have to do a follow up with them to see if they’re were able to utilize Flex or not.

I first heard about this app from an IG ad and it seemed to good to be true. I signed up at the first of the month and had my rent paid immediately. I get paid twice per month and had issues with aligning my this app payments with my paycheck schedule. After submitting my request and issues, I immediately received a call from customer support and they were more than accommodating in getting me squared away with a payment schedule that worked best for me. I highly recommend Flex for everyone!