Contact Sunrise Village Adventure Game Support

by My Zone Shmyzone

It is an extremely rare thing for me to leave a review… especially a bad one, but I felt it was necessary in this instance to do exactly that.
I purchased diamond packs - three in a row - one Saturday evening while playing Sunrise Village, and I received only two of the three packs I purchased. After waiting two full days to see the third pack show up in my account, with no luck, I requested a refund from the App Store, and after review, the App Store refunded my money two days later (keep in mind, that is a total of 4 days for InnoGames to credit my account with the diamond pack I never received). InnoGames promptly put my diamonds into a negative state, so I can no longer advance in the game, and after going back and forth with their customer service team, was simply told - WITH NO PROOF - that I did, indeed, receive the third pack … which I did not. I also let them know that if they could provide proof that they did credit my account, I would be more than happy to contact the App Store and have them reverse the refund. No effort was put forth on their part to give me proof … just their customer service team telling me, in a message, that I did receive the third pack. No proof at all.

In conclusion, this is a buyer beware message - DO NOT make any purchases with InnoGames if you decide to play any of their games - if you do not receive what you purchase, they will be more than happy to simply steal your money.

by KeepsTellingMenametKen

On the 6th I woke up excited to join my team in another exploration of the forbidden ruins. I had loaded all of my shops to cook overnight while I slept stopped make it easier to start the event. Well when I opened the event all of it was completed and said I couldn’t join. Odd I had been involved in the prior event. So I messaged support. Well the even last 4 days and after dealing with support telling me they would check with their team in 24 hours I started panicking. Let me explain my team I joined us very active and has been ranking 2 Nd each event so I felt I was letting them down. After support responded with a generic reply of try closing the app BLAH BLAH BLAH. I was heated. In my first message I nicely let them know all of the proper steps to clearing issues in my end for a game( cache, uninstalling, reinstall, close game out). I am not a new player so I understand what to do on my end. Well support gave me a lame excuse of downloading the new version that I already downloaded and said they would get back to me. NICE 2 days lost of the 4 day event and to top it off this support lady turns off the ability to reply to her messages. So Yeap I never got to join the even and was left on red from the lovely support team saying they would reply shortly and that was on the 8th lol it’s the 12th and still she has me locked from replying and has not responded back. Waste of time. Sadly there seems to be no way to attach screenshots or I would!!

by Natsinthehouse

I started out loving this game. I’m currently on 11 village in chapter 3. It’s even more waiting, not only are you using life but now have to build and make potion to move forward as well as weight on potion. . It’s like having two villages now of hurry up and wait. I spent a lot money on the game because I’m all about supporting developers who work hard. But now the further in I get the game is just feeling redundant. I’m so bored…I liked being able to make things in main village and jump over to search things out in the little villages. Now just making things in both villages, hurry up and wait…ugh…Nothing to do….. Make 5 or 10 bottles of potion waiting 10 minutes and 20 life’s to break away just one thorn bush, make more potion, use 20 life’s break away another thorn bush, repeat, ugh….why slow the game to a crawl. If I finish at least it would have been exciting…Never played a game I spent money to only find the further in the worse the game became. Giving this much time with nothing to do undoubtedly will have players leave. I understand why our team keeps shrinking.