Contact Goat Support

by 2214MJA

I’ve riden Lime, Swift, Bird, Jump, Uber and Lyft scoters. This app is the clumsiest of all of them. Hint: once you creat a password and you see a grayed out “next” button... it means that you need to tap the tiny purple letters in fine print to go agree to the terms and conditions. I spent 3-4 min here trying different passwords thinking it didn’t like my passwords. Not the case. There should be a pop up page for the user to agree to terms. Those tiny letters were not at all intuitive. Also- terms and conditions page contained the incomplete sentence and odd phraseology. Then once app finally launched I was prompted to “update” my app. Clicked to follow link.... when back to apple App Store only to discover I had the current app. “X” out of App Store. App insists I update the app, which can’t be done because I’m already updated. Close app. Re- try again. No go. Restart phone and try again. No go. Reinstall. App. No go. Guess what!!!! This app is a total NoGo!!! I’m 15 minutes into an attempted use and still no go. THERE IS NO WAY A NORMAL CUSTOMER WOULD STILL BE STANDING ON THE STREET FIDDLING WITH THIS TERRIBLE APP. THEY WOULD HAVE LONG SINCE QUIT. PICKED UP THE SCOOTER AND THROWN IT INTO THE STREET!!! I hope version 2.0 is a smidge better. Cheers.

by ClockLava

Recently these scooters were added to my campus and have no problem getting started for a ride, but so many issues ending the ride.

Currently, as I'm writing this review, I have a ride going for about two+ hours and no way to contact support to get this fixed. So I’m at the mercy of their ticket support and email system (that I'm not even sure is customer support) instead. You have to take a picture of the parked scooter for the ride to stop and to not charge you. This is about the third or fourth time I’ve had this issue. So far they’ve refunded me every time, but this is still ridiculous to have to deal with.

So wouldn’t recommend these at all unless you want to chock up a bill of over $50 bucks if the scooter just refuses to turn off.
The scooters payment system is extremely inefficient.

by Dvsdbb

We checked out scooters- after great struggle with the app, we should’ve known- only to be unable to resume the ride one we paused it, leaving us stranded. We couldn’t restart the rides as the scooters were “off line” and we weren’t able to end them. As of now my friend has been charged $55 and I’m still unable to end my ride. Customer service was emailed with details and screen shots and photos and 8 hours later they responded with only “sorry for your trouble”?