Contact Voi Support
Company Name: VOI Technology AB
About: Rent an e-scooter with a simple tap on your phone, and get to anywhere in the
city within minutes. Voi provides a new level of mobility to urban dwellers who
want to move around freely and conveniently without compromising the environment.
Voi Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of VOI Technology AB
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Voi Website
Privacy Policy: https://www.voi.com/legal/voi-privacy-policy/
Developer: Voi Technology Ab
Can I trust Voi app?
Protect your data and wallet. We investigate the developer's website (Voiapp.io), verify they're legit, and uncover hidden scams or complaints.
5 Most reported problems 😔💔
I have washed my car in the street this am. Within 30 mins a teenager rode past me on the footway, followed by a large man doing the same a few minutes later. Then a teenager and girl on the same scooter. The first two then rode down then adjacent street on the footpath because its a ONE WAY STREET so they cant use the road. I stood my ground on the pavement for the large man who I told should be there and he said "I don't care". I've had years of this illegal riding with DOTT and their predecessors, have reported literally DOZENS of illegal, underaged riders, scooters left all over the footpaths so pedestrians have to step in the road to pass by, school children under 12 two up in a one way street meant for buses only, everything. There is NOTHING I don't see from my living room window. What I can't see is your registration plates because they are riding too fast and dangerously and don't tell me there is nothing you can do. You need to train these idiots, check they have a driving licence which I know they won't, and don't rely on them ticking the box on your APP that they do because they lie. I am happy to complain day in and day out about the misuse of these damn scooters, because I know one day I will be calling the ambulance when one of your riders knocks down a pedestrian. So what action will you take? My postcode is CM2 9PE and I see everything
I reported a collision with a scooter in Northampton on 14/6/23 at 13:45 (scooter No GN8F). There were 2 people on the scooter, riding wrecklessly on a cycle path and caused a lot of damage to my bile as well as leaving me with painful bruising. Nobody from your company has bothered to reply to me about this in over 3 weeks. The incident has been reported to the police and I have instructed a solicitor to commence an action to recover damages. I will be taking to social media to add to the growing call to have these dangerous scooters banned!
Charged for broken scooters.
by DarkOddity
I’ve rented three. The first two were broken and charged me anyways, one which billed half an hour and broke down in a no parking zone leaving me to haul the broken scooter out of said zone which was a hassle, and it charged me for the privledge of pushing it around. The breakdowns were not charge related as both reported over 80% charge on pickup. The app has no way to request a refund and their site doesn’t either. My third rental was out of desperation as I needed to get to my hotel quickly as I was wearing shorts and a T-shirt and carrying electronics in the rain. Thankfully this one worked great. My tip is, if you push it over and it doesn’t start beeping and flashing red lights on the rear wheel, stay away from it. Overall I am very dissatisfied with the service.
Company is ignorant
by Dont Use Voi
They have almost no where to operate these and cost a ton of money, just as much as a taxi. They say stay off the pavement but there is no grass path to take only paved areas. The dumbo’s suspended my account for ‘riding on the pavement’ in the middle of the city for 7 days. I honestly thought i was doing exactly what they said to do. I told them they were unclear about this, they didn’t even read the email they just sent the same message back. Rent a bike, walk, bus, taxi take a subway but dont, do this. It took 15 min to just set up the account, because they don’t take credit cards.
Faulty app
by Funnybunny100
Voi scooters are one of the more popular ones around — unfortunately their app didn’t work for me. Tried to unlock multiple scooters, the app said they were unlocked and started charging me, but the physical scooters were locked and wouldn’t move. Got charged multiple times for this. Thankfully a kind customer service employee refunded me (shout out to the great people who work in customer service!), but I’m deleting the app since there’s no point in having something that doesn’t work.
Have a Problem with Voi – e-scooters & e-bikes? Report Issue
Why should I report an Issue with Voi – e-scooters & e-bikes?
- Pulling issues faced by users like you is a good way to draw attention of Voi – e-scooters & e-bikes to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Voi – e-scooters & e-bikes customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Voi – e-scooters & e-bikes.
