Evelity app not working? crashes or has problems?

Evelity Status

Last Updated on 2024-09-11 by EO GUIDAGE

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Common Evelity Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Evelity app on iOS and Android devices. Solve all Evelity app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Evelity iPhone Issues and Solutions

Evelity iOS app crashes, not working, errors
Evelity iOS app network issues
Evelity on iOS has black/white screen

Evelity Android App Issues and Solutions

Evelity has errors/crashing/not working
Evelity server network connectivity issues
Evelity has black screen

Evelity iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Evelity app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Evelity app crashes or not working on Iphone (iOS):

Close and restart the Evelity app on iPhone
Update Evelity app to the Latest Version for iOS
Uninstall and reinstall Evelity iPhone app
Update your iPhone to the latest iOS version

Fix Evelity on iPhone unable to connect to server/internet connection issues::

To resolve Evelity network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Evelity black/white screen (blank screen) on iPhone:

Follow the Evelity iOS app troubleshooting guide Here →

Evelity Android App Issues and Solutions

Fix Evelity not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Evelity app issues:

Force Stop the Evelity App
1. On android, goto "Settings" » click Evelity app. » click "Force Stop".

Update Evelity to the latest version on PlayStore

Clear Evelity App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Evelity app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Evelity.

Fix Evelity unable to contact server/ Evelity internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Evelity » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Evelity » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Evelity on android.

Solve Evelity black/white screens issue on Android:

Follow the Evelity android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at EO GUIDAGE, developers of Evelity.

About this app

this app guides people with disabilities in complex everyday places, using a step-by-step guidance like a pedestrian GPS indoors. /! \ Warning: for this app to work the location must be equipped with our indoor geo-guidance technology! Our desire was to create an application allowing all these people to be guided, step by step, to the destination of their choice, according to their profiles and abilities. Adapted to all types of disabilities and useful to all! 1 in 10 people in the world are in a situation of disability. Soon this app will be 100% available for outdoor guiding too!