Soporte app not working? crashes or has problems?

Soporte Status

Last Updated on 2019-03-23 by Nahuel Proietto

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Common Soporte Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Soporte app on iOS and Android devices. Solve all Soporte app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Soporte iPhone Issues and Solutions

Soporte iOS app crashes, not working, errors
Soporte iOS app network issues
Soporte on iOS has black/white screen

Soporte Android App Issues and Solutions

Soporte has errors/crashing/not working
Soporte server network connectivity issues
Soporte has black screen

Soporte iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Soporte app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Soporte app crashes or not working on Iphone (iOS):

Close and restart the Soporte app on iPhone
Update Soporte app to the Latest Version for iOS
Uninstall and reinstall Soporte iPhone app
Update your iPhone to the latest iOS version

Fix Soporte on iPhone unable to connect to server/internet connection issues::

To resolve Soporte network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Soporte black/white screen (blank screen) on iPhone:

Follow the Soporte iOS app troubleshooting guide Here →

Soporte Android App Issues and Solutions

Fix Soporte not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Soporte app issues:

Force Stop the Soporte App
1. On android, goto "Settings" » click Soporte app. » click "Force Stop".

Update Soporte to the latest version on PlayStore

Clear Soporte App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Soporte app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Soporte.

Fix Soporte unable to contact server/ Soporte internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Soporte » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Soporte » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Soporte on android.

Solve Soporte black/white screens issue on Android:

Follow the Soporte android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nahuel Proietto, developers of Soporte.

About this app

Permite que los empleados de manera remota revisen cuales son las dudas o inquietudes de los clientes en tiempo real. this app es una aplicación útil para implementar en empresas y mejorar la respuesta del Service Desk. Incluye notificaciones push para que tu interesado sepa cuando le has respondido. Temporalmente disponible en países de habla hispana.