Contact FitPro Support
Company Name: 深圳市聚盛智能科技有限公司
About: FitPro App offers news, publications, tips, and other content on fitness programs, events, products,
and services.
Headquarters: , , .
FitPro Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 16 Customer Service Reviews 😭😔💔
Hi, i would like some support because my smartwatch does not connect to my phone... alwais send message "unable to complete operation" durig handshake whit phone... My Motorola Phone recognize the watch but application do not connect. my swatch is "LT716(G) V15381716 FF 127975306271035" and my phone is a motorola edge. Coul you tell me something about this issue? tks a lot. Roberto
Hi i have lost my fitpro smart watch charger
I bought a Plus Smart Watch from Aliexpress in July and after receiving the Watch in July 25, I downloaded the free FitPro app (Android) from Google Play Shop. I checked the chargeable version, but did not buy or order it. Now my Visa card has been charged with 49 US Dollars (Alchemer LCC 720-4962990/US). I don't accept this and want the money back. I have not ordered the chargeable app, just downloaded the version, which is free of charge. I neither want to get the chargeable FitPro in future. Sincerely, Perttu Koski
1. Have to reset watch every day to get steps to work. 2. Only one watch dial on phone. Several on watch. 3. Can't easily scroll down. 4. Alway goes back to beginning after being in an application and can't pickup from there. 5. Everything in metric. 6. Weather way off. 7. Blood pressure way off. The good is it keeps time if synced to phone.
Won't let me cancel.
can't charge fit pro watch, can't find charge connection
I have the watch and really like it but I’ve lost the charger. There is no way to order just the charger. I can’t reach anyone, or find a compatible charger for the watch. I shouldn’t have to get a second watch to get a new charger
my Fitpro watch does not have correct time nor date. When I try to bind it notifies me that device is disconnected. How do I fix this?
I “registered” on the app and the app confirms that my registration is accepted. But when I want to login it says “not registered yet”. What can I do to fix it?
The wrong app for the phone is on the box please help it does not work I even got an expert to look at it
1. Downloaded the Fitpro app on my iPhone 8 and the keyboard stopped working. Restored to factory settings by provider under guarantee and fault went away. I will not be downloading app again. 2. Watch strap very difficult to put on and snags hairs on wrist - PAINFUL !!!
Hi, Wow not very happy, 1st you don't have a customer service 800 number, 2nd the package the watch came in was ripped and the box was water damaged, You tell people on the commercial that it's 100% water proof but in tbe booklet that it comes with it says the opposite, I would like to return this watch and get a full refund.
I downloaded App. But,, I get LH19 instead of LH26. Then my Fitpro watch does not have correct time nor date. When I try to bind it notifies me that device is disconnected. How do I fix this?
Overpriced device
by Demonz#1
After receiving the item( package was crushed and damaged upon receipt) I opened it up and tried to connect the charger and saw that it was basically a very poorly designed way to charge it. The cable is way too small to stay on it , it was broken at base where it connects ( magnetic connector type) and when connecting it resets to default settings. So you have to manually reset it every time you charge it. The other issue was with the app. It would not recognize the device whenever I was checking on my stats. The information screen is way too small to read ( date and year especially ). The customer service is very unreliable and won’t accept the fact that I am unhappy with the service and product to authorize the return of my order and payment. All they want is videos of the item being un-functional. I would say overall that it is a $10 item priced as a $45-50 item( or more depending on how much you paid). Definitely not satisfied with the service and item. If I could give it zero stars I would have to give it negative stars . It’s a useless device for anyone to use.
Cheapest tech gadget i ever seen
by Mocha80
- In adv. web site it says “water proof” but when you read manual that comes with it’ box; it is written that i should keep it away from water.
- It claims that device reads hearth rate but when you open back cover you only see 2 led bulbs, no sensors. The proof is; even watch is not on your wrist; it keeps getting random readings.
- At their web page they claim that they use lith-ion battery. Big lie! After opening the back cover you see nickel base battery that lasts barely 1 day.
- I accidentally registered with a wrong email address. Thought that by re-registering with the correct email address i can fix the issue. Nope! System is locked. Tried to login but the whole system is locked to that email address and password. It doesn’t even lets you to re-register your own fitpro.
- Fitpro app locks standard function (changing desktop pictures) with login. If you happen to lose your access info to the device, it is done deal. Tried to reach their support team with their email address. At their web site it says in 24hr they will reply but no chance.
Very unhappy with Cardieo “smart watch”
by AlBurnAll
I lost $50 on this terribly designed watch and app. When I got the product in my hands I wondered if this was the output of a beginner coding group project. The advertisement was obviously very compelling but these folks waaaay under delivered. I wear my shame for biting on the purchase of this watch and hope this review saves you from repeating it.
Need specifics? The battery life was not one week as advertised, it barely made it through a day. The biometric information that some would rely on for accuracy? I was getting favorable numbers (which knowing my health made me suspicious) and one time I ran the BP routine while the watch was OFF of my arm and the numbers still came out good! That is dangerously fraudulent! I could go on with half a dozen other things were substandard on this watch and app but it would take even more time than I’ve lost typing what I’ve typed. Buyer beware!
Have a Problem with FitPro? Report Issue
Why should I report an Issue with FitPro?
- Pulling issues faced by users like you is a good way to draw attention of FitPro to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a FitPro customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using FitPro.
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