Contact WeWard Support
Company Name: WEWARD
About: Join a community of more than 10 million users worldwide!
Take the first step
towards well-being with WeWard! What if your steps and well-being were valuable?
With WeWard, you’re rewarded for walking!
The principle is simple: you walk,
you accumulate Wards and you convert them into rewards!
No more excuses to
remain inactive indoors! Thanks to a fun step counter and a selection of special
places nearby, you’ll improve .
WeWard Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of WEWARD
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit WeWard Website
Privacy Policy: https://www.weward.fr/politique-de-confidentialite
Developer: WeWard
Privacy & Terms:
Can I trust WeWard app?
Protect your data and wallet. We investigate the developer's website (Weward.fr), verify they're legit, and uncover hidden scams or complaints.
11 Most reported problems 😔💔
Charged before free trial ended
You charged my card in August 2025, and cancelled right away. requested to refund and never heard back
I received 2 trade requests for the same card. I could only accept 1, because I had only one extra card. So I accepted 1 and cancelled the other request. It shows that I have made 2 trades, when I actually only received one card. Why did cancelled trade count as a trade.
After I accumulated 5500 wards (I was waiting until I collected 10,000 wards to cash in), my app no longer allowed me to convert steps. I sent multiple notes to the customer service group with no response. I finally attempted to log out and then back in - at that time they said I was being fraudulent and shut down my account. In looking at their listed items of being fraudulent I did not violate ANY of the items. Even though their system said they would let me know what fraud occurred via email there were no details other than I was a fraud. I asked for proof and that I speak with a human being and they simply sent the same canned response. Now they don't respond at all and all that is left to do is create a new account (and therefore lose all of my 5500 accumulated WeWards and all of the WeCards that I collected). Total waste of my time!!!!!!
My cash balance dropped $12 plus dollars today. Any idea why? When will this be restored? Please let me know. Thank you
cannot get log into my app the page will not go to the next page after reading the privacy statement it will not let me check on it to agree please help
Yesterday I did 11,000 steps but couldn’t convert my steps because an issue with the app, it kept going on the wecard page and freezing up
I bought a new phone, got the email from WeWard, it will not connect. I'm going to lose all my points etc. BS!
Bogus
by SstevesS
I didn’t expect much and wasn’t disappointed.
But the main reason I’m deleting the app, every single day, my smart watch would record between 12,000 and 16,000 steps. I expected a discrepancy between my watch and the app, but the discrepancy was between 4,000 and 8,000 steps every day. I keep my phone in my pocket when it’s not in my hand yet everyday, no matter how much I walked, the app recorded about 8500 steps. Every single day.
Exactly what I figured so as I said not disappointed but won’t be wasting my time either.
Never Got Paid
by Duane Berry The Second
Submitted steps for a gift card. Never got paid and never heard back after I reached out to support. Update: They reached out once. I responded with the issue and have been ghosted for 3 days in spite of following up. It took almost a year to get $15 only using steps, so it’s frustrating to have wasted so much energy and time. I also should note other apps, such as Cashwalk and GeoSmile have paid 5 to 6 times more throughout the same time frame without issue.
Glitches make it useless
by Me 123321678
I tried it for a week, then it froze up on its own. Nothing I did worked, and I was afraid uninstalling would make me lose my data. Two days later I finally hear back from support. I have to uninstall and reinstall. I did. Fortunately it saved my data but I lost my streak and tens of thousands of steps because I couldn’t convert anything while the app was frozen. But I’m back in business, right? Nope. Less than ten minutes later it freezes again. Good bye, app. I’m not uninstalling and reinstalling this thing every day.
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