I’ve updated my initial review to reflect customer service reaching out to me about my experience, and because Apple provided me with my request for a refund. For this, I have added two stars.
I really want to like RISE , but it is not suited to people with non-standard sleep schedules.
It is nice to be able visualize your energy peaks and valleys in the format provided, and receive notifications to help your behaviors, e.g., when to stop drinking caffeine, when to begin wind-down activities for your day.
Personally, the bedtime goal provided to me is not possible due to my work schedule. I’ve been told by customer service that bedtime goals adjust slowly based on sleep times and sleep debt. For the three weeks I used RISE , my bedtime goal did not adjust at all, even when I achieved a satisfactory sleep debt number. I appreciate RISE encouraging me to go to bed earlier to help with my sleep debt, but my preference would be to have a bedtime goal that accurately reflects when I am able to go to bed related to my life.
The in-app support system is convenient. But in the support conversations I started, I only got initial answers to my questions. My follow-up questions went completely unanswered. It would be nice if the customer service email was more readily available, as I only see it listed in their responses to negative reviews.