Contact RISE: Sleep Tracker

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About: Rise Robotics is advancing the industry with breakthrough mechanical components to one day enable
powered consumer ExoSuits.

Headquarters: Somerville, Massachusetts, United States.



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RISE: Sleep Tracker Contact Information

Listed below are our top recommendations on how to get in contact with RISE: Sleep Tracker. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact RISE: Sleep Tracker. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



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Read 6 Customer Service Reviews 😭😔💔

4.6 out of 5
Sonya Reindl
2023-09-01

The sleep app was very useful in the lst week yet the next it has been horrible. I am trying to wake rested between 6 am to 7:00 am. The melatonin window that works for me is 10:15 to 11:15 but it has moved to after 12 midnight. I send messages and correct sleep data and yet the window keeps moving later and later. Why is there no phone contact information so I can get some help. If this keeps up I will cancel. I want a phone number, please!!!!

Beth
2022-02-13

Hello, before deciding on this app, I have a few questions that I need to have answered. First, will this work if I take sleep meds as well as additional supplements to enhance sleep? Second, will it work if I keep my phone plugged in and on all night as I generally for soothing music or meditation hypnosis? Third, will this app work if I wake up once or twice but do not touch the phone? Referencing my phone during sleep interruptions when I have a goal of returning to sleep will not work since being on the phone will immediately disrupt this brief interruption and make me wide awake. I need these answers before committing even to the seven day free trial. Thank you very much, Beth

Al Davis
2021-05-04

Hi, can I get a refund as I don't want to sign up for a year subscription

Features are so Limited that it’s Useless to Me

2022-04-27

by Breklo12

The first issue I encountered was that I had little control over the sleep data I imported. My data was mostly from years ago when I was dealing with health issues, as I just recently started wearing my Apple Watch again. My sleep needs were very different then than they are now so it skewed the sleep need, energy graph, etc.
Then I noticed that the app was telling me to wake up much later than I need to for work. I could not find a way to tell the app when I needed to wake up so it could adjust my recommendations. If there is a way to do this, it needs to be much more accessible.
Finally, the energy graph was INCREDIBLY inaccurate, basically the opposite of what’s true for me. Part of this has to do with medication that alters my energy levels and part of it is just being different than the average human.

Overall, there needs to be more options to customize your data and recommendations. There also needs to be more data collected so that the app can account for things like being neurodivergent, mental health issues, etc. For example, the algorithm should be able to identify sleep patterns consistent with depressive episodes, so data doesn’t get skewed by periods when a user may sleep significantly more, but not as a result of their biological sleep schedule

Does not work for graveyard workers

2022-05-04

by Supersonic123321

I started working graveyard a month ago and figured I would give this app a shot. It synced all of my sleep data from my health app. Shows I go to sleep between 3-4pm and wake up at 11pm. But it keeps showing my melatonin window is 11:57 pm. I’ve manually set my sleep hours on the energy tab and now it’s showing I only have my energy cycle from 11-12pm and then it just flatlines…I have a peak at 11:00, grogginess as 11:20, peak at 11:40, and melatonin at 11:50.
Not sure why they can’t use their normal algorithm and just adjust it 8 hours back to give me some results. But it’s non functioning for people who don’t sleep from 11-7pm.
My wife also tried it and has work at 5am so sleeps from 8:00-4:00am and has a similar issue. Has her whole day cycle of energy in a short hour span.
I feel this app just gives similar results to everyone who sleeps at normal times and it glitches when you sleep at other times.
I use AutoSleep and it may not have the most, but it’s free and it works no matter when you sleep. Plus it’s free unlike this $60 a year for generic results that fail when you are out of the norm

Not good for people who work nights

2022-05-11

by Gray-pup

I love the idea of this app, but the execution makes it obnoxious to use for people who are regularly up working late and not constantly on their phones. It estimates when you sleep based on when you put your phone down for a long period of time at night—which means if I work from 10pm to 4am and then check my phone before going to sleep, the app decides I went to sleep at 10 and woke up at 4. I have to check every day to see if the times are wildly off (which they often are). Sometimes I’m able to manually enter the right times, but sometimes it won’t let me. This morning I went to sleep around 5:30 and it wouldn’t let me enter anything past 4am. It also doesn’t have a way to record your whole night of sleep if you happen to wake up in the middle of the night and check your phone before going back to sleep; you have to manually adjust. I finally gave up and deleted the app. I think it would work better if I used Sleep Cycle every night, but I don’t have an outlet near my side of the bed and don’t want to go to the hassle of charging my phone on a portable charger every single night just to get Rise to work. For a paid app it should be better with this.


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Why should I report an Issue with RISE: Sleep Tracker?

  1. Pulling issues faced by users like you is a good way to draw attention of RISE: Sleep Tracker to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a RISE: Sleep Tracker customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using RISE: Sleep Tracker.


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