Contact Buyee Support

Tried the app for the first time last night and bid on some authentic-looking items only to find out that Buyee won't help you if you receive a fake or get scammed at all. They also don't disclose how much shipping will actually cost. I've sent things and purchased things internationally before from various countries including Japan, and I've never ever seen shipping as expensive as on Buyee. I'm guessing they're taking profits from the "shipping fee" in addition to the other fees they already charge you when you buy an item. When I tried to reach out to cancel the bids I had pending due to their policies, they refused to cancel them and told me I have to accept if I win. I then also learned that you get charged more and more if you don't pay their ridiculous shipping fees in time. It's been a terrible first experience.

I have a really bad experience with them, I bought a bunch of contact lenses from them, And when they shipped to the US, the ups holded my package and needed the vendor information from the stores that I purchased, and Buyee did nothing about it instead they said if the packages return, they not going to refunded anything which is ridiculous, I used this app because I don’t know Japanese, they can helped us to communicate with the Japanese supplier and deliver the products that we purchased to us. But when something happened, they just stepped out of the problem and said you should provide those informations (the information Of the Japanese stores. The license etc.) yourself. Seriously, if I can read Japanese, I wouldn’t even need your service.

“THEY DONT GUARANTEE AUTHENTIC ITEMS!” This is such a terrible app to buy things on the biddings don’t keep you up to time by the second only by the minute (makes it’s harder to bid). You can’t even contact the sellers before you decide to bid to ask any questions, instead you have to send Buyee a message to ask the seller which is really stupid! This app needs so much work it’s ridiculous I tried to buy something that said it had 3 minutes left and it didn’t go through, and what I was willing to pay was way past the price someone won it for. Absolutely trash app. Barely any Pokémon cards on here and all types of random products. (Stay away you have been warned fake items may come your way).