HelpNinja app not working? crashes or has problems?

HelpNinja Status

Published by Revmakx Technologies PVT LTD

With the Help Ninja you can: • Manage all your team inboxes in the single app
and with a tap of your finger. • Reply to your customers easily on the go •
Add notes for your internal collaboration regarding that conversation.

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Common HelpNinja Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HelpNinja app on iOS and Android devices. Solve all HelpNinja app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HelpNinja iPhone Issues and Solutions

HelpNinja iOS app crashes, not working, errors
HelpNinja iOS app network issues
HelpNinja on iOS has black/white screen

HelpNinja Android App Issues and Solutions

HelpNinja has errors/crashing/not working
HelpNinja server network connectivity issues
HelpNinja has black screen

HelpNinja iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HelpNinja app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HelpNinja app crashes or not working on Iphone (iOS):

Close and restart the HelpNinja app on iPhone
Update HelpNinja app to the Latest Version for iOS
Uninstall and reinstall HelpNinja iPhone app
Update your iPhone to the latest iOS version

Fix HelpNinja on iPhone unable to connect to server/internet connection issues::

To resolve HelpNinja network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HelpNinja black/white screen (blank screen) on iPhone:

Follow the HelpNinja iOS app troubleshooting guide Here →

HelpNinja Android App Issues and Solutions

Fix HelpNinja not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HelpNinja app issues:

Force Stop the HelpNinja App
1. On android, goto "Settings" » click HelpNinja app. » click "Force Stop".

Update HelpNinja to the latest version on PlayStore

Clear HelpNinja App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HelpNinja app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HelpNinja.

Fix HelpNinja unable to contact server/ HelpNinja internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HelpNinja » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HelpNinja » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HelpNinja on android.

Solve HelpNinja black/white screens issue on Android:

Follow the HelpNinja android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Revmakx Technologies PVT LTD, developers of HelpNinja.

100% Contact Match

Developer: Revmakx

E-Mail: [email protected]

Website: Visit HelpNinja Website

About this app

• Manage all your team inboxes in the single app and with a tap of your finger. • Add notes for your internal collaboration regarding that conversation. • Add tags to the group and organize your customer conversation. • Assign conversations to your relevant team member with a simple tap.