🏷️ About: The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere.
- Better look and feel
- More functionality
- Better performance
- Friendly to use
- Dummy proofed
- Leaps and bounds ahead of the old Samanage version
by Graycon4
A few days ago everything in SolarWindsServiceDesk changed. Where it opened and looked like an app designed for a smart device, now it opens and operates like a website being viewed in desktop compatibility mode. When adding a note I have to select a box type my note then click the box again, but the post button doesn’t show up. I have to click somewhere else on the screen so that the button shows up again. Also the giant x right above the menu button is in a horrible spot since it is easy to hit and logout.
by Kandngie
Ever since this changed to Solarwinds, I can no longer upload pictures from my cell phone into the ticket. This functionality helped us tremendously and worked when it was Samanage.
by Cbenson_EE
On the current version as of 12/26/2021, the application with automatically close after every incident I update (add details, assignee, etc.) an incident.
I wish we had the ability to add a configuration item to tickets through SolarWindsServiceDesk as well. Other than this and the constant closing after every note entry, it’s solid. I think this has potential to really help IT departments being able to update incidents/tickets on the fly without needing to bust out their laptop.
by ZPrime
Replying to users as a tech is buggy, the scrolling doesn’t work correctly if you type a long enough message to fill the viewport. Have to assume there are more issues as well, but I don’t use it much.
by Jroals
Add ticket number to banner notifications, fix it where if you tap and the is open in the background , go to that ticket, don’t just bring up SolarWindsServiceDesk
by DChandler
SolarWindsServiceDesk is solid and reliable. It needs more functionality such as being able to add tasks to an incident. It also should include preferences, such as not defaulting the current user as the requester when adding a new incident within SolarWindsServiceDesk , and copying the title of the last incident. Take care of these things and I’ll update the rating.
by Zaqxswcdevfrbgtnhymjukilop
Keep the improvements coming! Would be 4 stars but Lack of time tracking entry is a big issue for our team, ability to add tasks is missing and ability to open various attachment types and export to other apps on phone is missing. Allowing toggle between agent and user app modes would be nice.
by Blktulip
I need to be able to get a notification for every time a new ticket comes in as category “IT Support”
by 12nap
App works good but incidents are delayed
by Maurerk
Amazing work you guys are doing on this. The ONLY thing missing is iOS notifications for incidents!! Then it’ll be 5 stars.
by CallmeDolan
The solar winds version of SolarWindsServiceDesk is leaps and bounds ahead of the old samanage version in terms of both features and performance, but one of the recent updates has caused some weird issues that I can only assume are permission based. I have full admin access as a technician on the site, but I can not even reassign or check off a task if it’s not directly assigned to me or a group I’m in. This is only an issue on SolarWindsServiceDesk , but honestly it’s still so much better than it was previously so it still gets 4 stars.
by CaeRob
I Love SolarWindsServiceDesk we use for our organization for tickets Management. User interface is very easy to use and understand not a lot of training needed. The only reason why I didn’t give it a 5 star is because of the notifications. You only receive notification when a ticket is assigned to you, I’d like to receive notification when a new ticket is received.
by Sharon Mayher
Our agency uses service Desk portal, but SolarWindsServiceDesk only works for other staff but not me. I have a new iPhone12 and app still won’t let me sign in with my work credentials. Not even Single-signon. Please help.
Sharon Mayher
by Mellow_J
It would be great if we could see the customer service response to a ticket via the mobile app. Make that happen!
by Elyasma
Friendly to use and dummy proofed
by Nbfsidz3
Better look and feel, more functionality, better performance = nicely done guys.
No. SolarWinds Service Desk does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 265 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for SolarWinds Service Desk Is 16.9/100.
No. SolarWinds Service Desk does not seem legit based on our analysis. This conclusion was arrived at by running over 265 SolarWinds Service Desk User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for SolarWinds Service Desk Is 30.2/100..
SolarWinds Service Desk works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.
The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device.
Your technicians can work on incidents and provide services from anywhere.
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