Contact SolarWinds Service Desk Support
Company Name: Samanage
About: Samanage is a service success company, enabling organizations worldwide to deliver a smarter service
experience to their employees.
Headquarters: Cary, North Carolina, United States.
SolarWinds Service Desk Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: servicedesksupport@solarwinds.com
Website: 🌍 Visit SolarWinds Service Desk Website
Privacy Policy: https://www.samanage.com/privacy-policy
Developer: SolarWinds
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3 Most reported problems 😔💔
App issues
by Graycon4
A few days ago everything in the app changed. Where it opened and looked like an app designed for a smart device, now it opens and operates like a website being viewed in desktop compatibility mode. When adding a note I have to select a box type my note then click the box again, but the post button doesn’t show up. I have to click somewhere else on the screen so that the button shows up again. Also the giant x right above the menu button is in a horrible spot since it is easy to hit and logout.
Pictures don’t upload
by Kandngie
Ever since this changed to Solarwinds, I can no longer upload pictures from my cell phone into the ticket. This functionality helped us tremendously and worked when it was Samanage.
App Keeps Closing Automatically
by Cbenson_EE
On the current version as of 12/26/2021, the application with automatically close after every incident I update (add details, assignee, etc.) an incident.
I wish we had the ability to add a configuration item to tickets through the app as well. Other than this and the constant closing after every note entry, it’s solid. I think this has potential to really help IT departments being able to update incidents/tickets on the fly without needing to bust out their laptop.
Have a Problem with SolarWinds Service Desk? Report Issue
Why should I report an Issue with SolarWinds Service Desk?
- Pulling issues faced by users like you is a good way to draw attention of SolarWinds Service Desk to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SolarWinds Service Desk customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SolarWinds Service Desk.
