Contact SolarWinds Service Desk Support
Published by Samanage on 2023-03-20 About: The SolarWinds® Service Desk app for iOS gives your technicians and employees
instant access to core service desk capabilities directly from their mobile
device. Your technicians can work on incidents and provide services from
anywhere.
How to Contact SolarWinds Service Desk Customer Service/Support
Listed below are our top recommendations on how to get in contact with SolarWinds Service Desk. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SolarWinds Service Desk. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: SolarWinds
E-Mail: [email protected]
Website: Visit SolarWinds Service Desk Website
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Reported Issues: 3 Comments
By Graycon4
App issues
A few days ago everything in the app changed. Where it opened and looked like an app designed for a smart device, now it opens and operates like a website being viewed in desktop compatibility mode. When adding a note I have to select a box type my note then click the box again, but the post button doesn’t show up. I have to click somewhere else on the screen so that the button shows up again. Also the giant x right above the menu button is in a horrible spot since it is easy to hit and logout.
By kandngie
Pictures don’t upload
Ever since this changed to Solarwinds, I can no longer upload pictures from my cell phone into the ticket. This functionality helped us tremendously and worked when it was Samanage.
By cbenson_EE
App Keeps Closing Automatically
On the current version as of 12/26/2021, the application with automatically close after every incident I update (add details, assignee, etc.) an incident. I wish we had the ability to add a configuration item to tickets through the app as well. Other than this and the constant closing after every note entry, it’s solid. I think this has potential to really help IT departments being able to update incidents/tickets on the fly without needing to bust out their laptop.
Have a Problem with SolarWinds Service Desk? Report Issue
Leave a comment:
Why should I report an Issue with SolarWinds Service Desk?
- Pulling issues faced by users like you is a good way to draw attention of SolarWinds Service Desk to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SolarWinds Service Desk customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SolarWinds Service Desk.
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