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Update to first review... What a horrible company! Your products are atrocious and your customer service even worse. If you have an issue, and message them for help, they answer after you’ve already fixed the issue yourself. They refuse to create a cloud plan for customers with multiple cameras and then have the nerve to try and charge your credit card the day before it’s due. Then! You have to unsuscribe to the plan in order to resuscribe to a plan again. Nightmare. Planning to switch to Arlo. At least their cameras work! P.S. Nooie “customer service”.. don’t bother responding to my review. It’s always copy and paste. How frustrating can app be and no assistance from the creators or the company itself! Nothing on this app works with the exception of logging on. You go into the camera settings, you turn on the options you want and you think all is done. Nope! If you leave that particular option such as Detection or you exit the app and go back on. Everything is off! How does happen. This is constant and daily! I ask the company for help on issues and all they can do is apologize and offer some ridiculous excuse as to why it’s not working or how it’s the users fault. Total waste of money and effort trying to get this to work! Don’t bother.

This little guy looks like a champ, slick exterior, motor and camera beep and move with ease! It was beautifully packaged, and one can see that the marketing and design engineers are worthy of the Steve Jobs Award! The app downloaded with ease and its designers were top notch. Even when it said it couldn’t pair with my iPhone 12 with Verizon Fios. The pictures are cute as any game could hope for. The count down clock makes it fun to wait for it to finish loading even as the camera icon sways from side to side away on the screen And that’s where the fun ended. I really wanted to like this thing and yet the software designers must have tested it out on a device or two (perhaps what they had in their pockets) and said, yep that works let’s call it a day. It’s not like I’m trying to do it on my iPhone 5s using Bob’s Super Fast Cable Company these are standard products, I downloaded both apps, neither worked. I shouldn’t have to work this hard to get a simple camera with an app to work. Think plug & play Nooie! It may work on yours but it didn’t for me. This is going to be returned. Disappointed in Rhode Island

It’s too bad the software is so bad. The latency is awful because they are likely routing all connections through their server rather than peer-to-peer. I suspect they are doing this to capture user data like video and audio for resale. Their privacy policy is pretty vague and they don’t rule out selling user data. There’s no good reason for the latency to be so bad. For example, when trying to adjust the camera position it lags about a second or two and then you have to adjust it multiple times to get it pointed in the right direction because it either goes too far or not enough. That’s not my only complaint, but it is the most glaring issue that makes it nearly unusable. If you go to another app it doesn’t support Picture in Picture and you have to wait for it to connect when switching back. The mic feature basically doesn’t work because of the latency issue as well. Why do they show how bad the streaming bit rate is in the top right corner? The list goes on.