Contact Columbia Protocol Support
Company Name: PSS Chute Software
About: The Columbia-Suicide Severity Rating Scale (C-SSRS), the most evidence-supported
tool of its kind, is a simple series of questions that anyone can use anywhere
in the world to help prevent suicide.
Disclaimer: If you are high risk, a
further evaluation is indicated.
Columbia Protocol Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of PSS Chute Software
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Columbia Protocol Website
Privacy Policy: https://lighthouse.pssolutions.net/privacy-policy.html
Developer: PROFESSIONAL STAFFING SOLUTIONS, LLC
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2 Most reported problems 😔💔
Invalid and dangerous
by Pharphegnewghin
Many of the items in the app ask multiple questions (for which there may be different answers,) but then give only one yes/no option to respond. When that happens, the app is in essence collecting an answer from the user without knowing to which of the conflicting questions from that item the user was responding.
An example: Q: “Have you thought about how you might do this... e.g. ‘I thought about taking an overdose but I never made a specific plan as to when or how I would do it... and would never go through with it.’” A: Yes/No
This question asks 1) “have you ever thought about how you would do it,” but the example item posits two other questions, such as 2) did you have a specific plan, and 3) did you decide you would never go through with it; but allows the user to answer only once, “yes,” or “no.” If the user answers “no” because they didn’t decide they’d never go through with it, you’d get a false negative on that item.
A false negative, or in this app the potential for MULTIPLE false negatives, is a bad (negligent) idea in a suicide screener. Not very well done.
Compatability
by Nick-64
We received the training related to the questions shown on this app. However, developers, including yours, always forget that some of us do not have smart phones, but may have an iPad instead. It is quite awkward to use this app when I have to turn my iPad to portrait mode. iPads work in landscape mode. It’s easier especially if a keyboard is attached. Please fix that lack of ability to rotate to landscape mode.
It would also be nice to have a program available for the computer, or at least a website that mimics this app. Again, making it practical for everyone should be the goal. What happens if a teacher is confronted with a student who needs attention. No phone, no iPad, no way to follow through with appropriate questions.
Have a Problem with Columbia Protocol? Report Issue
Why should I report an Issue with Columbia Protocol?
- Pulling issues faced by users like you is a good way to draw attention of Columbia Protocol to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Columbia Protocol customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Columbia Protocol.
