Are you having issues? Select the issue you are having below and provide feedback to Backbone — Next-Level Play.
- Missing features that should have shipped with the product
- ABXY buttons are too clicky
- Some games missing from the app
- Setup requires a lot of info
- Have to agree to a free year trial of Backbone Plus
- Game launcher feature locked behind a paywall
When connected to phone App automatically turns phone to landscape but does not rest screen and cannot press buttons or the “done”
At first it was saying Internet issues now is saying server errors can’t get past the login screen
I have an iPhone 7 and an Xbox Backbone controller. Everytime I connect my phone to the controller and try to start Backbone, either nothing happens, or I get to the welcome to backbone screen and it says press A and I do but nothing happens, or I get all the way to the sign in screen and I use Apple ID fingerprint to sign in and then it crashes immediately. That’s the extent of what I’ve been able to do with backbone, I haven’t been able to see any games or settings options or anything.
Every 10 seconds start broadcast screen pops up interrupting game play, I’ve update the iPhone and deleted and reinstalled app still shows up. How do I fix this? I even having problems with mlb the show selection menu. Like it’s hanging while I’m scrolling down, I’ve run test on controls came back good. I need help
Complete guide to troubleshoot Backbone — Next-Level Play app on iOS and Android devices. Solve all Backbone — Next-Level Play app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Backbone Labs, Inc, developers of Backbone — Next-Level Play.
Contact e-Mail: support@playbackbone.com
The Backbone One controller works with services like PS Remote Play, Xbox Game Pass (xCloud), Apple Arcade, Xbox Remote Play, Google Stadia, and Amazon Luna. Backbone One has a built-in Capture button that allows you to easily screen record or screenshot gameplay and share directly to social platforms like Instagram Stories and iMessage, all directly from your mobile device. Backbone makes your iPhone into a serious gaming device. ■ Play any game or service that supports game controllers. With Backbone’s Rich Presence feature, you can get push notifications when your friends start playing games on Backbone, making it easy to join the action in real-time. Press the Backbone Button to bring up BackboneNextLevelPlay and launch into your favorite games that support controllers from one place. Once you see a friend online, you can link up for voice chat inside BackboneNextLevelPlay and move from game to game, seamlessly. Any feedback? Once a video is captured, Backbone’s app helps you identify your most action-packed moments automatically, allowing you to show off your best moments and highlights with ease. It also works with games like Call of Duty: Mobile, Minecraft and Genshin Impact. Hold the Capture Button to bookmark a moment when recording. Forgot to bookmark? Use the in-app feedback tool, ping us at support@playbackbone.