Contact Backbone Next Level Play Support

by ItsThisGuyAgain

I plug the controller into my phone and it basically downloaded the app for it right away. Then the setup needs a boatload of info from you, including your phone number and email address. Why? Then to finish the setup, you have to agree to a free year trial of something called Backbone Plus. If you cancel or back out, you have to start all over. Also they’ll spam you with text messages and emails to remind you that you need to claim your free trial. I don’t like this vulture marketing for something I don’t even want because im still not sure what it even is. You can play without the app, but I wanted to see if there was a way to tweak some of the settings on the controller such as the stick sensitivity with the app. Controller seems fine from what I’ve used so far, but the data collection from the app is incredibly unnecessary and I already regret trying to go through the setup process.

by Yzzerdd

Having a super slick controller friendly landscape game launcher makes the backbone controller even better and a good investment but they’ve locked it around a paywall that almost costs as much as services that gives you dozens of games a year like PS Plus, I understand the social features cost money to host and maintain but the game launching is a killer feature for this controller and they’ve locked it behind a paywall.

Edit:Developer clearly doesn’t actually read these reviews, I know this app has nothing to do with playing games and that the controller works without it, my issue is the useful game launcher feature that they’ve locked behind $50 a year along with other social features that I’ll absolutely 100% never use so it’s a waste of money.

by GooieGreen

Having gone through two Backbone One controllers, I am extremely disappointed with this product as a whole. The software is limited by Apple and all of its stubbornness, but the parts that really matter (the gameplay integration and responsiveness) are there and work well.

The main failing of this product is the build quality. Springs that sounds loud and fragile, triggers that make popping and grinding noises while dropping inputs; inconsistent yet persistent issues that plague the physical hardware resulting in an unsatisfactory gameplay experience.

Customer support has been really good by getting back to me and making return/exchanges painless but I frankly do not want to try a third controller so I can hope this one will be problem-free. Once manufacturing issues are resolved and Apple opens up a bit, I could see this being the real deal. But at $100, no option for a carry case, software limitations and a ton of physical issues, I can’t recommend the product in its current state.