Contact Pentair Home

Contact Pentair Home Support

Published by on 2024-07-22

About: Rule the pool with smart, connected Pentair products – all in one place! The
Pentair Home app and range of connected pool products will help you bring your
backyard paradise to life. Get instant status information and remotely monitor
all your connected Pentair pool products, anytime from anywhere.



How to Contact Pentair Home Customer Service/Support

Pentair Home Contact Information

Listed below are our top recommendations on how to get in contact with Pentair Home. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Pentair Home. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Pentair, Inc.



100% Contact Match

Developer: Pentair

E-Mail: [email protected]

Website: Visit Pentair Home Website

78.26% Contact Match

Developer: Pentair

E-Mail: [email protected]

Website: Visit Pentair Website





Privacy & Terms:

https://www.pentair.com/home




Reported Issues: 3 Comments

4.5 out of 5

By -Uninstalled-


Disappointing

Not sure how this app is rated so high. It essentially turns lights on and off. The app lags when you ask it to do something and this is especially annoying when something goes wrong. I own 2 Pentair IntelleBrite lights, 3 MagicStream Laminars and a Color Sync Controller. Simple, but really expensive where I live. As part of the set up (we’ve owned it two weeks) the pool company came out to make minor adjustments, turned the power off for whatever reason, and now the lights are out of sync. Also the Solenoid Thumper stays on for every program - and it is LOUD. Here’s the problem, the only way to fix these problems requires toggling the power off and on, in rapid succession, multiple times within 30 seconds. This is impossible to do because both the app and the controller lag when you try to turn the system off and on. Why doesn’t the app or controller take what you have into consideration and just have a Solenoid Thumper Off/On button? Why doesn’t the App have a Sync Lights button? I find it hard to understand why a simple light switch that’s been around for decades or an old version of their own controller can solve these problems, but a brand new system - that was created by the same company, has no simple solution. When you set up the app, it asks you questions about your pool and your location. I now see this is done just to see you things in the future, not serve your needs. Super disappointing.



By The Truth 1945


***Actually, it works better; and I like it!***

I must admit. I thought this app was not going to work well, so I hesitated to even switch over; of course I would eventually not have an option.😂 Having said that, I am quite impressed with the app. I had no problems with getting all my systems working. In fact, the new app’s responsive time to the equipment is far superior to the previous version. I personally think it’s a cleaner look and very intuitive. Like in everything, change can sometimes be frustrating, but in the end is always necessary to propel ideas, and to improve the functionality of future equipment. Just as I was hard on Pentair when they took me through their “first testing app” I will also be just as complementary with the success of this updated version. Thanks for all of your work to make these changes. I hope others out there that are having some issue will hang in there and try to be patient. 😌



By gbultra


Intelliconnect

Your latest update royally messed up the interface of this app. What I used to look at was 5 blue squares of each device I had and gave me a quick look at the status of each when when I click on the dashboard. Now I am looking at basically a list of each device and now what used to be the nick name I could see, it is Pentair's programmed name. For instance. What is listed in the list is booster pump and not water feature pump. What good is a nick name if you don’t use it. My pool guy added the intelliconnect to make my system smart. Nothing but problems since installing 2 months ago. Very laggy. When I look at the water temperature, it is not correct until I actually click on the water temperature, go back and then after up to 20 seconds it might update to the correct temperature. Not impressed at all with Pentair!




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  1. Pulling issues faced by users like you is a good way to draw attention of Pentair Home to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Pentair Home customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Pentair Home.


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