Contact Pentair Pool Support

by Ryan847372847

The old app worked fine to login and do everything for the most part. This app i cant even login to because it says my email is invalid. The developers for whatever reason only accept emails eith top level domain of .com, .net and some others but not mine. Said it would be fixed but have yet to see it fixed. So I now have nonfunctional equipment after 1 year of purchase.

Fix suggested from the vendor is for me to get a new email address, unacceptable. The form validation change should be an easy quick change in the app as they've been notified about this months ago when the new app was released. Ive also seen at least 2 app updates since notifying them.

I will update the rating once the issue is fixed.

by -Uninstalled-

Not sure how this app is rated so high. It essentially turns lights on and off. The app lags when you ask it to do something and this is especially annoying when something goes wrong.

I own 2 Pentair IntelleBrite lights, 3 MagicStream Laminars and a Color Sync Controller. Simple, but really expensive where I live.

As part of the set up (we’ve owned it two weeks) the pool company came out to make minor adjustments, turned the power off for whatever reason, and now the lights are out of sync. Also the Solenoid Thumper stays on for every program - and it is LOUD.

Here’s the problem, the only way to fix these problems requires toggling the power off and on, in rapid succession, multiple times within 30 seconds. This is impossible to do because both the app and the controller lag when you try to turn the system off and on.

Why doesn’t the app or controller take what you have into consideration and just have a Solenoid Thumper Off/On button?

Why doesn’t the App have a Sync Lights button?

I find it hard to understand why a simple light switch that’s been around for decades or an old version of their own controller can solve these problems, but a brand new system - that was created by the same company, has no simple solution.

When you set up the app, it asks you questions about your pool and your location. I now see this is done just to see you things in the future, not serve your needs. Super disappointing.

by The Truth 1945

I must admit. I thought this app was not going to work well, so I hesitated to even switch over; of course I would eventually not have an option.😂 Having said that, I am quite impressed with the app. I had no problems with getting all my systems working. In fact, the new app’s responsive time to the equipment is far superior to the previous version. I personally think it’s a cleaner look and very intuitive. Like in everything, change can sometimes be frustrating, but in the end is always necessary to propel ideas, and to improve the functionality of future equipment. Just as I was hard on Pentair when they took me through their “first testing app” I will also be just as complementary with the success of this updated version. Thanks for all of your work to make these changes. I hope others out there that are having some issue will hang in there and try to be patient. 😌