Contact Airvet Doctor Support
Company Name: airVet, Inc
About: Airvet is telemedicine built to empower veterinarians to offer the same
telehealth experiences that clients are becoming increasingly accustomed to in
human medicine. With Airvet, engage with your clients, or other pet parents from
across the country, via video and audio calls along with real-time chat.
Airvet Doctor Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of airVet, Inc
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Airvet Doctor Website
Privacy Policy: https://www.airvet.com/privacy
Developer: Airvet, Inc.
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3 Most reported problems 😔💔
Useable but needs improvement
by EbonyPegasus
Because of the virus, our parent Corp. asked that the Doctors start using this app. It’s new and it doesn’t seem like it was developed by a practicing veterinarian. Their customer support is great, and this could be a great app, but it’s missing some features. I’ve emailed their support, so hopefully these get added in the future:
- Camera has to come on when you take a call, no option to leave it off until after you start talking to a client
- No option to get a transcript of a consult. Not even if it was done all through the texting option of the app. You have to go and re-copy everything after the fact.
- No timer or reminder if you accidentally leave the app on after you’re done for the day (I’ve gotten called in the middle of the night)
- Accepting a consult/call only takes one tap on your phone or AirPod so it’s easy to accidentally take a call in your pocket.
- If your client calls and you are busy, there is no way to call them back or see what pet needed your help after the fact for a follow up.
- No way to see if who is calling is a client of yours or someone else’s (they’ve said they’re working on this one)
I think once they’ve fixed these issues it will be a pretty good tool for doctors and clinics.
Great app
by B.R.R.
I’ve been using AirVet for a couple months now, and have been very pleased with the platform and recent updates. Only suggestion I would make is to create a feature where vets can set their hours to allow requests to come through from clients. Right now I set an alarm on my phone to remind myself to turn it on, but sometimes forget to turn it off.
Fantastic service for pet parents.
by Dr. Werbs
The feedback I get from the pet parents I help is amazing. They are so appreciative, and the fact that they were able to video chat with a vet at any hour is so comforting, and much better than “Dr. Google” or running to an emergency clinic for something that was not an emergency.
Have a Problem with Airvet Doctor? Report Issue
Why should I report an Issue with Airvet Doctor?
- Pulling issues faced by users like you is a good way to draw attention of Airvet Doctor to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Airvet Doctor customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Airvet Doctor.
