CityMD app not working? crashes or has problems?

CityMD Status

Published by City Practice Group of New York, LLC

CITYMD gives you immediate virtual access to a licensed medical provider 24/7
with just a click on your smartphone, tablet or computer. Experience the high
quality care that CITYMD provides through a one-on-one connection with our
highly trained providers.

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Common CityMD Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CityMD app on iOS and Android devices. Solve all CityMD app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CityMD iPhone Issues and Solutions

CityMD iOS app crashes, not working, errors
CityMD iOS app network issues
CityMD on iOS has black/white screen

CityMD Android App Issues and Solutions

CityMD has errors/crashing/not working
CityMD server network connectivity issues
CityMD has black screen

CityMD iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CityMD app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CityMD app crashes or not working on Iphone (iOS):

Close and restart the CityMD app on iPhone
Update CityMD app to the Latest Version for iOS
Uninstall and reinstall CityMD iPhone app
Update your iPhone to the latest iOS version

Fix CityMD on iPhone unable to connect to server/internet connection issues::

To resolve CityMD network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CityMD black/white screen (blank screen) on iPhone:

Follow the CityMD iOS app troubleshooting guide Here →

CityMD Android App Issues and Solutions

Fix CityMD not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CityMD app issues:

Force Stop the CityMD App
1. On android, goto "Settings" » click CityMD app. » click "Force Stop".

Update CityMD to the latest version on PlayStore

Clear CityMD App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CityMD app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CityMD.

Fix CityMD unable to contact server/ CityMD internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CityMD » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CityMD » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CityMD on android.

Solve CityMD black/white screens issue on Android:

Follow the CityMD android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at City Practice Group of New York, LLC, developers of CityMD.

100% Contact Match

Developer: City Practice Group of New York, LLC

E-Mail: [email protected]

Website: Visit CityMD Website

About this app

You can count on receiving the very best care you’ve come to expect from this app for Acid Reflux, Acne, Allergies, Asthma, Back Pain, Cold & Flu, Constipation, Cough, Diarrhea, Ear Ache, Fever, Headache/Migraine, Muscle/ Joint Pain, Nausea/ Vomiting/ Stomach Upset, Pink/ Red Eye, Rash, Runny Nose, Sinus Infection, Skin Conditions, Sore Throat/ Laryngitis, Upper Respiratory Infection, Urinary Tract Infection (UTI), and Yeast Infection. Sharing Apple Health data is optional but allows the provider to see heart rate, weight, and other health information to help them make a more accurate diagnosis. If you are an Apple Health user you will have the option to share important health information with your provider during your video visit. this app gives you immediate virtual access to a licensed medical provider 24/7 with just a click on your smartphone, tablet or computer. Through your live video chat, a this app provider will assess your symptoms, answer your questions, provide treatment, and call in prescriptions if needed. Enroll for free today: the best non-emergency medical care is just a click away! Enrolling is easy. Just download CityMD , create your account, and follow the quick and easy steps to be “seen” in minutes. Rest assured your information, including your credit card number and personal details, is secure. Experience the high quality care that this app provides through a one-on-one connection with our highly trained providers. Learn how we’re promoting health and wellness in every community we serve. Your visit is private and protected and follows HIPAA guidelines for patient safety and confidentiality. Download the this app app today and always be one click away from this app! this app treats a wide range of illnesses. With over 100 locations in NY and NJ, when you need some this app, just walk in. Or click on this app. We hope you’re feeling better, and that you had a great experience with this app. Our providers will call it in to a location close to you. Please let us know how you feel about our service by leaving a review.