Contact Copilot Support

by Kameechewa

I have been using Mint for years and it’s age is really starting to show. I’ve read nothing but glowing reviews on this app and thought I’d give it a try. I’m at the point where I’m willing to pay for an app to help me financially. But of course, my experience was nothing like what I’d read.

For starters I had a lot of trouble adding my accounts. I knew I had the right login as I would test each one before signing in on the app. The app would tell me the credentials were wrong or just give me an internal error. After multiple attempts I could usually get it to log in. I was also very disappointed to find that I couldn’t add my bills like Cox, Verizon, Electric, Gas, etc... Then during setup the app was trying to load all my transactions and for some reason couldn’t load them from one bank. I waited and waited but nothing changed. I decided to close the app and reopen it, still nothing. So basically I have to remove the account or be soft locked in the setup. That’s not very helpful.

Really all I want is an app where I can give it all my financial obligations and have it tell me how much I need to set aside each check and what’s due before next payday. Then it can worry about fancy budgeting and charts of my spending. My due dates are far more important.

by Beck58

5 - 1 — need a split rating on this one for 5 stars and 1 star. I’ve been using YNAB for a few years and it has changed my ability to effectively manage my money. For various reasons I was looking for a different tool and did side by side comparisons between a few apps via 30-day free trials. Copilot was hands down my favorite. It’s awesome but I stayed with YNAB because of one thing. Copilot is missing a way to enter transactions manually before they clear your bank account. For me, this was a dealbreaker because I would be a nervous wreck about overdrawing my checking because I can’t see what my balance is projected to be when I issue payments. I checked with the support team and they confirmed that this is true, the only way a transaction will show up in my checking account is when it clears the bank. With YNAB, I’m able to manually enter transactions when I issue payments or write a check, but not with Copilot. So for me to use Copilot, I would have to use a manual check register on the side. So I stuck with YNAB as I didn’t find any other app to beat it even tho Copilot is better except for this one fundamental piece of functionality that’s missing. I hope manual transaction entry is on your backlog - if it’s ever implemented, I’ll switch as soon as I find out.
As suggested in another review, I’d also love to see a release newsletter to email to track updates. As soon as manual entry is there, I’m in!

by Justincpn

I found this app to be a little too much work for my liking. I linked my bank account and my fiancé’s accounts were also loaded up and mixed in with my transactions. I reached out to customer service and they fixed this within a reasonable time. Kudos to them!

When I linked my account information it seemed as if everything was sent to random categories. Some were categorized correctly and other were just way off. I had to search through each of the categories and then manually move them to the correct categories. This is fine if it’s one or two but, I was creeping up on about an hour of having to do this. They should REALLY consider trimming down the categories as some of them can be considered the same thing.

The monthly budget was also way off. First my income was not picked up for some reason and I had to enter that manually. Then the figure I was given for the monthly budget was hundreds of dollars over what I make in a month. I tried tweaking it here and there but in the end I couldn’t get an accurate figure for my monthly budget. I had to comb through all of my accounts and turned to me crunching numbers and budgeting myself and at that point I saw no reason to pay for a subscription when the process is supposed to be for the most part automated.

Customer service was helpful and they responded in a reasonable amount of time. I’m sure this app works for most folks but I couldn’t figure it out for the life of me.