Contact Everlance Support

by Crono1481

UPDATED REVIEW:
I’ve been able to stick with not paying and it was working out OK for a few months. You get 30 free automaticly tracked trips, then it switches to manual. The app, however, seems to be designed to force you to pay. I will turn off automatic tracking to save some trips because I am not working, but then the trips will still be tracked and now my free trip count is down a trip. It can never be turned off, even though it gives you the option to do so.
Furthermore, the prices have only gone up and up and the prices are outrageous for what it is. In the beginning it seemed like a small company that cares, now it’s a popular app that does not care about the user.

When I first started using it, it was a flawless app. Auto tracked miles or let you do it manually. Then suddenly they updated the app with premium features, which is fine..we all gotta make money. But then it turned into bullying the users into subscribing to the monthly premium costs. No real guidance on the change to premium. Then suddenly it kicks into my "free" app and im only allowed to track a certain amount of trips a month unless I want to upgrade to premium.

by Gemchemist

When making deliveries for business purposes I expected this app to track my mileage in conjunction with my Door Dasher App from each delivery location in separate instances but this application in one case tracked me for two hours including my movement from my home, which IRS considers a commute and my home is outside a door dasher delivery area so I wasn't dashing during this commute, and back home from my last delivery location (again this is a commute)and did not break out my stops and starts which basically made the data useless to me. There isn't any way to tell when the app is recording your trip or any obvious way to stop it if it is recording without turning off the location tracker in settings which then creates a NAG screen telling you to turn on your location service. I canceled my subscription 4 days into a 7 day free trial because it doesn’t work the way I expected it to work.

by Lies1221

I’ve used this App for going on 3 years. I’ve always used the same debit card to pay them Jan 2021 it takes out and Feb, March and April there suddenly is a problem. I emailed Everlance because I couldn’t find a way to speak to someone and they blame it on my Credit Union. I call my bank and they say no they are charging $0. I email them back they do nothing. I sent them screenshots and they do nothing and don’t even try to help me. I deleted the card info and entered again. Nothing!! I call my bank back and same, it’s Everlance fault, but my bank is willing to call Everlance with me and they have a phone number from previous charges. We get a horrible tech who answered and didn’t do or even attempt to try anything. He just said he had to speak with his supervisor and call me back. A month later and no callback! They don’t care about their customer or customer service!