Contact FirstBank Digital Banking App Support

I have been trying for a week to access my online account with no luck whatsoever. I was using the old app perfectly fine until the migration. I've tried getting online using a computer(as the process states) with nothing to show for it. The old app was also a jumbled mess most of the time. There was no remember information feature and everything looked so outdated. I am starting to get the feeling you're making this app as an afterthought and not a planned feature, spending the least amount of money possible just to get it out the way, without caring how simple or efficient it is to use for your customers. This has not only made me want to not use the app, but it has given me second thoughts about being a customer in your bank services, because you obviously could care less about us customers. I know this sounds hateful, but I am not. I'm just very dissapointed in finding out this from such a "professional" bank service.

After my account has been migrated to this bank, I set this app with my credentials, and used it a first time with no problem. The second time, it does not recognize my pass, so I needed to create another one. Well, thanks to this upsetting app, the lousiest one of its kind, my account has been blocked, and I cannot unblock it. I’ve answered all my secrets questions, and it doesn’t recognize any of my answers, which are the same, with no changes, of my former bank. Now I have to call the bank for unblock my account, to do my transactions. Very disappointed with it.

The thing I loved most of the old app was its simplicity and intuitive user friendly interface. A simple view of my accounts with a simple menu that had everything needed. There is no way to verify pending transactions like the old app, where the history showed pending transactions. This new app and platform looks like a move to resemble other bank’s platforms, but the differences that the older app had were the main reason I liked First Bank. :(