Contact Cannondale Support
Company Name: Cannondale
About: Easily track every ride with the official (and free) Cannondale app. Use your
phone GPS or integrated Wheel Sensor (included on most new Cannondale bikes).
Cannondale Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Cannondale
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Cannondale Website
Privacy Policy: https://www.cannondale.com/en/app/app-privacy-policy
Developer: Cannondale Bikes
Privacy & Terms:
https://www.cannondale.com/en/app/app-privacy-policy
Can I trust Cannondale app?
Protect your data and wallet. We investigate the developer's website (Cannondale.com), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
New update broken
by Kkkkhyte
The app hasn’t worked right since the new update, every time you start a ride it goes into pause after 10 seconds and never resumes even while riding. Doesn’t pick up ride speed even though it says it has good connection with wheel sensor that has a battery status of good. Tried deleting the app and downloading again still same issue. Tech support through the app hasn’t responded in a week.
Used to be OK. Now nearly useless.
by JRF_IV
I have two bikes that use this app. On one bike, it gives the speed and distance at about 1.5x. So when I’m doing 10mph it says 15. I go 5 miles it says 7. Useless. On the second bike, it was fine until this update. It doesn’t sync my rides to a map anymore. When I’m stationary it says to move the wheel to wake up the sensor. I do that and it says rides will not sync until the sensor is stationary for five minutes. Useless again. Please fix.
Smartsense App bugs
by Carversvillian
I have a new Synapse Carbon 2 RLE and have been having issues with the Smartsense and the app. First, the system does not always start and only after multiple stops and take the battery in and out does it work. Second, the lights automatically default to the most power hungry setting and when I open the app on my phone to adjust the setting, it frequently seizes. Battery light at the default setting is less than 3 hours. When it works, it’s great but these quirks are annoying. On another subject, I realized that the Ultegra Di2 battery life is only about 600 miles, not 6 months.
Have a Problem with Cannondale? Report Issue
Why should I report an Issue with Cannondale?
- Pulling issues faced by users like you is a good way to draw attention of Cannondale to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Cannondale customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Cannondale.
