Contact Oh Polly Support

There are 3 major things that would improve this app significantly: 1. Can’t check out. Whenever I try to check out, I’m redirected to their website with an empty cart. This is a horrible user experience and makes no sense at all. What’s the point of having a shopping app if I can’t actually check out? 2. I add things to my cart, then take some time to think about if I really want those items. When I come back to the app a few days later, my cart is empty. 3. Inconsistent sizing between the website and app. Even though my app is set to US, the sizing is in UK. But on the website the sizing is in US. So when I go to the website after trying to check out in the app, I’m referring back to what was in my cart in the app, and am adding the wrong sizes to my cart on the website.

I purchased a bikini bathing suit set from Oh Polly. The bikini bottoms were too big, so I requested an exchange. I contacted customer service three days after the return package had arrived at the New York location because I hadn’t received any updates. I was informed that the bottoms were out of stock and I would receive a full refund. I was willing to repurchase the bottoms, but the customer service agents refused to apply my birthday discount on the order. Instead, they expected me to pay full price for an item that should have been exchanged in the first place. This company does not care about their customers!!!! Do not purchase anything from this company!!!! Total SCAM!!!!

There’s a reason Oh Polly does not have reviews on their products online. I’ve purchased from Oh Polly twice and each time I was thoroughly disappointed by the quality. The most recent purchase I made were 2 bikinis. Not only were they way smaller than what their size guide mentioned, the material felt super cheap and low quality. I reached out to customer service to express my disappointment, only to receive a generic “how to do returns” email. Will not be purchasing again nor endorsing the brand to anyone