IDV app not working? crashes or has problems?

IDV Status

Last Updated on 2024-08-05 by IMAIOS

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12 User reports:
App has problems

User reports 12

⚠️ Most reported problems ⚠️

Not working

41.7%

Connection

25.0%

Crashes

16.7%

Account

8.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of IDV Problems 😠👌🔥

- Crashes when opening .zip file option using 2020 iPad Pro (11”)

- Will only open single image files

Have a Problem with IDV - IMAIOS DICOM Viewer? Report Issue

Common IDV Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot IDV app on iOS and Android devices. Solve all IDV app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

IDV iPhone Issues and Solutions

IDV iOS app crashes, not working, errors
IDV iOS app network issues
IDV on iOS has black/white screen

IDV Android App Issues and Solutions

IDV has errors/crashing/not working
IDV server network connectivity issues
IDV has black screen

IDV iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever IDV app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix IDV app crashes or not working on Iphone (iOS):

Close and restart the IDV app on iPhone
Update IDV app to the Latest Version for iOS
Uninstall and reinstall IDV iPhone app
Update your iPhone to the latest iOS version

Fix IDV on iPhone unable to connect to server/internet connection issues::

To resolve IDV network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix IDV black/white screen (blank screen) on iPhone:

Follow the IDV iOS app troubleshooting guide Here →

IDV Android App Issues and Solutions

Fix IDV not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent IDV app issues:

Force Stop the IDV App
1. On android, goto "Settings" » click IDV app. » click "Force Stop".

Update IDV to the latest version on PlayStore

Clear IDV App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "IDV app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch IDV.

Fix IDV unable to contact server/ IDV internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click IDV » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got IDV » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch IDV on android.

Solve IDV black/white screens issue on Android:

Follow the IDV android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at IMAIOS, developers of IDV.

About this app

Data loaded in this app (IMAIOS DICOM Viewer) isn't uploaded on the network to ensure storage safety and security of personal health information of the patients (excluding use of sharing features). this app supports DICOM files of all types (ultrasound, scanner, MRI, PET, etc. ) and offers several fast and intuitive tools such as scrolling, image manipulation and measurement. It allows you to easily open any file stored on your device or accessible online for quick viewing whenever you want. Caution: this app has not been tested or certified for clinical use. It is NOT approved as a medical device. It cannot be used for primary diagnosis in medical imaging.