Canopy app not working? crashes or has problems?

Canopy Status

Last Updated on 2025-02-06 by Canopy Tax

I have a problem with Canopy

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Something else

66.7%

Connection

16.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Canopy Problems 🔥

- Horrible customer service

- Can't help you same day

- Must hire more in customer service and account management

- Login on phone was in an infinite loop

📋 4 Reported Issues:

Jenny 2023-10-22

Canopy parent app is very slow on iPhone and often crashed. Any changes made take nearly a day to update on kids devices. Often wont allow access to educational applications so have to go through very cumbersome process to allow each app. Customer service is non existent, if you are very lucky you might get a email response but unlikely, thinking of removing and cancelling the subscription entirely.

J 2023-10-16

Wifi at public places (gym, restaurant) won't load pages. Works fine when I use carrier data. Worked fine before Canopy

Leslie 2022-11-09

Canopy app makes my Kindle (8th gen) screen randomly turn off. Kindle works normally when I "pause protection ". We also cannot use it on our desktop without major slowdown.

Harley Rogers 2022-11-03

Canopy is closing out apps operating in the background on the child's device. Example: listening to Spotify music, and after the phone sleeps the music stops shortly after. Getting a notification "Background Data is restricted. Please permit Canopy to send data in the background in device settings." I do not see where to do that. Canopy has all permissions. Device is a Samsung galaxy S10e.

Showing 1-4 of 4 reported issues:

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Common Canopy Problems & Solutions. Troubleshooting Guide

Table of Contents:

Canopy iPhone Issues and Solutions

Canopy iOS app crashes, not working, errors
Canopy iOS app network issues
Canopy on iOS has black/white screen

Canopy Android App Issues and Solutions

Canopy has errors/crashing/not working
Canopy server network connectivity issues
Canopy has black screen

⚠️ Troubleshoot | Fix Now in One Click

Canopy iPhone Issues and Solutions

How to fix Canopy app crashes or not working on Iphone (iOS):

Close and restart the Canopy app on iPhone
Update Canopy app to the Latest Version for iOS
Uninstall and reinstall Canopy iPhone app
Update your iPhone to the latest iOS version

Fix Canopy on iPhone unable to connect to server/internet connection issues::

To resolve Canopy network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Canopy Android App Issues and Solutions

Fix Canopy not working on Android, crashes, errors or is unresponsive:

Force Stop the Canopy App
1. On android, goto Settings » Canopy » click [Force Stop]

Update Canopy to the latest version on PlayStore

Clear Canopy App Cache and Data:
1. On android, goto Settings » Apps » Canopy » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Canopy.

Fix Canopy unable to contact server/ Canopy internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Canopy » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Canopy » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Canopy