Outdoorsy - Rent an RV Reviews

by Icu Nurse That Deserved Better

Outdoorsy seemed like Airbnb for rvs, however between one app issues, atrocious customer service and shady owners I feel completely ripped off. Owner mark gondola tried to charge me 400 extra dollars for my pet two days before trip. Then upon return of trailer immediately let me know I would not be receiving my 500 dollar security deposit and proceeded to insist I “unhitch and leave” before I even had time to park the trailer. Proceeded to speak to me very loud and abrasively while attempting to unhitch than threatened to call police if we did not leave immediately. As a brown man in the United States in the time of George Floyd this was exceptionally uncomfortable. I thought that calling customer service after leaving would help. this app seems to have outsourced their customer support to another country . They told me the dispute department would be in touch with me and because the owner had not followed proper return protocols I would have a good chance of getting my deposit back, however, never offered me anything for the disrespect and horrible experience I had with the owner. The dispute claims department does not talk to me on phone or provide number to reach them ... only template emails .... it has now been five weeks since my security deposit was taken from me and this situation is not resolved.... I feel like I must take legal action.... 500 dollars is not a small sum. Please don’t use Outdoorsy guys

by Thau25

We originally booked two separate trips with entirely different owners a few months before the trip dates. Our first rental with Multidimensional Group was cancelled 3 days before our trip. The owners messaged with nothing but a “good luck finding another trailer” and that was it. Absolutely no help. We didn’t end up finding another. Two weeks later, I made sure to confirm all was well with our owner, Vedonna Sutton, a week before our trip. She said all was well, and then the day before (on Thanksgiving) our trip, she cancels. We were unable to find another rental since it was a holiday weekend and we had less than 24 hours to figure it out. She emailed at 1 am saying her RV was fixed and we could re-book, but by the time I texted her at 7:30 that morning, she said it was too late and she was already gone. We had fully paid for both rentals and on the second, a $2500 deposit was taken out. Huge hassle and absolutely disappointed with the owners on Outdoorsy.

by Gurgling Tv

The premise is a great, but the execution is horrible. Two MASSIVE issues.

1. It has a hard time identifying rentals in the area you select. For example, I’d select a city, it would show 2 or 3 rentals available. I select a city nearby, and then there are 2-3 new rentals available in the previous city...

2. This is the biggest complaint. It doesn't seem that this app updates availability dates appropriately. Over the course of 1 week, I attempted to book five, FIVE different rentals, each showing they were available for my selected dates, only for me to receive a message from the owner saying “that date has already been reserved”. On my 5th attempt, the owner texted me and said “this happens frequently on this app, they never get availability dates correct”.

by Scams2020

We rented and RV, paid the deposit, and after zero contact from the owner (and some Facebook sleuthing) determined the RV was a scam. After numerous attempts to contact this app (chat, email, and over 5 collective hours on hold) I have spoken with one person. After a week trying to follow up with no responses from this app, we are out $800 and can’t seem to get anyone to respond to any form of contact.

Outdoorsy also has its quirks and isn’t a seamless experience where I’d feel comfortable spending thousands of dollars again in the future.

I understand the RV rental market it hot right now during the pandemic, but this customer service is poor at best. If I could give less than one star for this process, I would.

by Cbdouglas

this app charged us $150 a day to have an insurance policy that clearly states roadside assistance is available 24/7. Our van broke down in Wyoming in February when it was -22F outside and after 22 hours of trying to deal with their emergency service department they WOULD NOT TOW US to safety. We had to use our personal AAA tow assistance to get back to town. Our trip was cut down from 7 days to 4 because the van was inoperable so we asked for a refund since the van clearly had issues and we couldn’t use it and our trip was ruined. Not only did we not get a refund, we had to pay out of pocket for a hotel and the mechanic fees and couldn’t even get back to our own car in Salt Lake City. It took weeks of back and forth trying to get at least 2 days of our rental back since we used it for half the time and was clearly inoperable and after charging us the full week rental ($2500) with ZERO assistance on the hotel/mechanic 5 weeks later they CHARGED US $1700 for the van breaking and delivering it back with a dead battery. Do not risk renting from Outdoorsy, they will literally leave you in the freezing cold to die and then charge you the full price PLUS the mechanic fees and likely more while the owner pays NOTHING for the van they own and are required to maintain. Absolutely ridiculous and will never use this scam of a company again. Don’t make our same mistake.

by Nataliesf123

DO NOT USE this app. Our RV broke down after 2 days, no reimbursement for the 11 day trip, we got stranded in the middle of nowhere, TOTAL NIGHTMARE.

They have been unresponsive & have not reimbursed us for this insane experience.

We have been trying to reach them for months to get reimbursed for a broken RV that ended up costing my group $5,000 in expenses (towing, hotel reservations where we were stranded, taxis to the tow place, canceled flights, rental cars- all because the RV broke and this app had no back up plan or help to offer us) They still havent reimbursed us for the cost of the RV - we booked it for 11 days and on day 2 it completely broke. thats 9 days of unused RV that we still haven't been reimbursed for. During a really tough economic time for our group.

Absolutely terrible customer service. The few times we've gotten through on the phone, they've said they didn't have an answer about our reimbursement, but would call back with answers.. it's been months of this. Repeatedly calling them, waiting on hold for 30 minutes, and being told i'd get a call back. Literal nightmare.

by ATLOffroad

I am 0 for six trying to rent an RV on this app. I will search for a drivable RV available during our planned two week trip then reserve it. When I contact the owners about planning on taking the RV on a roadtrip to the Southwest U.S., with my family, my reservation is then cancelled by the owner. This has happened six times. So far three of the owners have responded to the cancellations stating, “The RV is now unavailable.” or “I am not comfortable with it driving that distance.” Then one owner said, “I am having claims trouble this app and will no longer rent out with them.” Then why do you have your RV still listed?

If Outdoorsy is to work it needs to have a filter for owners that are willing to allow you to drive it a long distance. It has been frustrating that no one will allow me to rent their RV.

by Brandonn_

So a few months ago I booked a rental for and RV for an event in Vegas, when I booked the RV it asked for a deposit which I paid and the rest was to be paid when I picked up the vehicle. The coronavirus made it so that the event was postponed, so naturally I canceled my reservation but I did that with the page saying it would refund 75% of my deposit. Come to find out I wouldn’t be getting any of my deposit black because it’s this app policy to only give it back if the amount was paid I full. IT DOES NOT SAY THAT ANYWHERE IN THE RENTAL AGREEMENT! It says that in there base policy but not the agreement with the renter. They are scam artist here and have awful customer service and now I’m out 800$ for a product I never used. I would not recommend them at all. I wish I could give them 0 stars. Beware of these scam artist.

by Hso2017

I’ll start by saying that I’m a business attorney and am adept at resolving disputes amicably and fairly.

this app’s policies and tactics are blatantly unethical.

Their insurance requires claim submission within 48 hours, which basically means it only covers accidents. 90% of damage from RV rentals is not discovered immediately; it’s usually the next time you drive/use it.

We had a renter put gas in a Diesel engine, which could have totaled out $95,000 class B Van. We didn’t discover it for about 2 weeks, because it’s not apparent sitting in the driveway.

We did catch it early enough to do the repairs ourselves (5 hours and $360). When they refused reimbursement because it wasn’t submitted within 48 hours, I started posting reviews to let owners and renters know about the risks of renting from this company.

They promptly reached out and offered me a $360 credit. I re-listed the RV, planning on one singular rental to get the credit.

THEY HAVE HIDDEN MY LISTING. When I search from any other computer, my listing does not come up (which explains why I haven’t gotten a single rental request when I normally get 2-3 per week).

I will be suing them. DO NOT TRUST THEM, they are unethical as any company can be.

by Ski_Shark123

Through Outdoorsy I contacted multiple people with trailers that Outdoorsy said were available. Not one was really available, one was using the trailer themselves and did not remove the availability, two said they were not ready to rent yet and were confused why this app was saying people could rent their trailers, and the last person after multiple messages and text never responded. I’m right now laying in a tent very disappointed. I had my hopes of getting to use a nice trailer crushed by poor communication and a bad app experience.

I know some of this is the fault of the people who had their trailers for rent but some of this was the fault of this app.

If you are looking to rent an RV or trailer try somewhere else, unless you like being disappointed.

by Metro Carpet

I would leave a ZERO stars but I can not!
Renters please be careful with this app rules.
I recently rented an RV. At the beginning everything was great, but... day before returning I had hit n run situation that made a small dent on the compartmen door. Clam was started upon RV return. this app doesn't accept 2nd opinion regard costs of damage. Their apprisal quote me 30 to 40 % higher quote that any RV shop in the area. I found 2 shops that would replace the door with original door, same color pater for 30% less that this app appraisal. For labor this shops would charge me 30 minutes of work, what looks normal for unscrowing 8 screws and screwing tham bavk with new door. Their appraisal quoted me 1 hour and 30 min of work!!!
Without my permission they run my Credit Card in amount they requested. Kind of ignore my efforts to proofs them that I was overcharged. But they were not lazy to send me an email that I can end up on court if I decline Credi card charge.

New renters please be careful with this app rules.

Damage happen, I am responsible for the damage, and I was willing to pay for the damage, but the price that this app set was to high.
I didn't shop for the cheapes RV shops. For my quotes I looked at first 2 RV shops on google woth high rating. Both of them had similar quotes.

Hopefully someone will find this advice helpful.

by Lynn In Michigan

We rented an RV 6 months ago and the owners did not cancel on us but ghosted us completely. They never showed up at the designated pickup time and left us hanging for an hour. They didn’t even bother canceling ans never provided an explanation or apology. While this issue is not this app’s fault, they will no allow us to leave a review explaining what happened, and they won’t remove them from Ourdoorsy. So any new prospective renters are not able to find this out before they rent. There is a automatic review populated that says they canceled but that is not accurate. It took many emails before we were offered to be reimbursed for our campsite we could not cancel as we were canceled on the day of our trip. this app offered us an apology but I wish I had been able to see details of reviews like this before booking. Seems super shady to not be transparent and protect their customers.

by Matt48083

This is an Air BnB for RV’s, however the company does a terrible job of making sure that the owners are legit. We planned a vacation and reserved an RV 5 months before the trip. The day we were supposed to pick up the RV, the owners did not show up and were unreachable by us and by this app.

I understand that the company doesn’t have control over owners doing this, but you’d think that this app would not let that owner continue to rent out their RV, but they do. We found out after some investigation that this owner has done this before also! Getting our money back took several calls and emails but eventually we did get reimbursed. The money lost on the camp site, we’re still dealing with.

If you want to rent an RV, go through a reputable company, in my opinion this app is just a money grab with no actually vetting of owners. It’s possible that you will have no issues and things will turn out fine, but you’re taking a gamble using them.

by MikeLMA

Nice idea, bit no auditing of information for camper accuracy. this app lets the camper supplier put in anything. Example is my limiting travel trailers to 2,000 pounds (so it should find tiny teardrops, 13 foot Scamps, etc). However it resulted in only (2) small campers. The rest were huge - some as big as 32 foot and over 9,000 pounds. Same inaccuracy has been true for truck campers and class C. I keep trying to use it, because it sounds like a good idea, but no joy. Uninstalled app. this app app is just as obtuse and inaccurate as the web version. I’ll still try the web once in awhile.
*** update: the actual search was “Towable. Travel Trailers. 2000 pound limit”. Simple. It was done in (3) areas: a zip in Michigan, Oregon, and Massachusetts (all where I spend time) with the same results of campers listed that were way over the 2000 pound limit, so this is not a problem limited to area - it is a systemic this app problem. A simple test can be done in less than 60 seconds by anyone interested in seeing or fixing the issue.

by Alymcbride

We booked an rv weeks in advance and were on our way to pick it up and got a notification that the host canceled our booking three hours before our scheduled pick up time, well after we made the original booking and well after they had our money in hand. You can only message the host through Outdoorsy and all our messages were ignored. So here we are miles away from home with nowhere to stay so naturally we would like a to leave a negative review so other people know this person isn’t reliable but we are unable to do that through Outdoorsy . The main reason we are leaving one star is because it is not possible to leave a negative review for the host that canceled on us because we never picked it up. This service does not hold parties accountable to agreed pick up times. A host can cancel at the last second with no consequences. We use air bnb all the time and have had a great experience because air bnb acts as an effective middle man ensuring both parties are accountable. We will never use this service again. Thanks for ruining our vacation.

by Corporate_Pirate

I rarely post negative reviews. In this case it was so bad I exhausted all options but to post a negative review and warn you not to use this service. Similar to AirBnB , this app is for RV rentals. I rented an RV for 3 weeks and the trip was fine. Then once I turned in the RV the problems started. There was a ding in the windshield that was caused by a bird hitting the windshield. The owner wanted to charge me $800 for a new windshield. I called Safelight and they could do the repair for $200. Second of all if you rented an AirBNB or rental car and the windshield chipped they wouldn’t charge you for a new window. Second is the support in the bed frame broke. Mind you we Never slept in the RV we only used it for transportation to our AirBnB and used hotels along the way. I laid down down at a rest stop since I was doing the driving and it cost me $300 because they are making me pay for that too. I am only 195 pounds so it’s not like I am grossly overweight or anything. Also I never received an estimate they just charged. Complete rip-off as I spent $4k for my rental and now they are trying to charge another $1200. I will never use Outdoorsy again and I recommend you steer clear and rent from Cruise America or a local RV company where they are more accommodating. Please don’t make the same mistake I did. Steer clear of Outdoorsy. It is NOT AirBnB for RVs.

by Familyrvfun

I had a horrible experience with my recent rental through this app. I booked an RV that advertised a full refund policy. Upon finding out that the seatbelt was not safe for my children, I cancelled my booking just a few days later (and several months before the trip). I waited and waited for months to get refunded. The owner refused to refund regardless of his advertised policy and this app did nothing about it and did not help follow up with the owner about the falsely advertised refund policy. The owner is still operating normally and still advertises the same policy even though he’s proven he will not honor it. I tried disputing my credit charges but my credit card company couldn’t get the money back because this was deemed a “legitimate booking” even though service was never rendered. this app kept telling me that they don’t process the refund and I had to work with the owner directly. this app obviously cares more about its recurring revenue from owners posting on their site than the integrity of information advertised on their website. You should not collect any service fee from us if you’re not going to provide any sort of “service” here!! BTW - I did not even get the this app service fee charge back either!

Be careful of scams and expect zero customer service, support or accountability from this app. WORST EXPERIENCE EVER!

by WickedDontSleep

Working with the rental owner was great until we ran into an issue with the rv on the trip. They were helpful in telling me how to reset the breaker, but it continued to be a problem. We followed their direction to plug in to higher amps and still didn’t resolve issue. When I spoke to the owner up return and asked for partial refund for electrical not working, they said to contact this app. I emailed the next day and still haven’t heard back (now 6 days). I started a chat last night and the disclaimer on the chat said it usually responds same day. They responded the next day and by the time I opened Outdoorsy the tell them what was happening (2 mins) they had closed the chat. -at least give the customer more than 2 minutes to respond when we’ve waited over 10 hours to get a response. Still haven’t heard back after starting another chat within 2 minutes of their response today (now 3 hours later). Very disappointed in this app’s support so far.

by Fostering Joy

We are avid adventurers and travelers. Having used many different apps for booking travel this one could use some improvements. 1. After I search and enter all my details, allow me to save my search criteria- every time I go to message or click into a different tab I lose all my search filters and specifications. 2. Once I hit search- get rid of the keyboard. It covers half of the results. If I need the keyboard I can put my cursor back in the search field! 3. Allow me to make a trip and save my favorites to the trip. Currently any of the eager owners who send me requests are all in my trips. I’ve declined them and they are still there. I want to be in control of what “my trips” entail as the customer. 4. If I decline something- make it disappear. If I didn’t want it why is it still in my trips?

I am thrilled about the offerings and love this aspect to sharing the outdoors. Looking forward to making this better :)

by Seth + Duska

Love Outdoorsy and the only reason I didn’t give it five stars is because there are so many options which is great, but Outdoorsy or the website don’t allow you to sort your results. Honestly I can’t stress enough how helpful it would be to narrow down the list after you select your filters. I would recommend they add sort by price, distance, most reviews, year and relevance as this would have greatly made my search experience that much better. Another feature I would love to see is the view cost with all fees just like airbnb does under the nightly rate. Thanks for creating this company though...best idea!

by Brita~

Gosh, I hate Outdoorsy. First I went to the website but the interface was basically unusable- they actually put buttons urging you to download Outdoorsy on top of important buttons like the arrow to view the next page of rentals...so you can’t really use the website to view potential rentals.

Then I downloaded Outdoorsy and typed in the same search filters all over again. Scrolled through maybe 3 or 4 listings before Outdoorsy glitched out & made me start over. It did that multiple times before I came here to write this review. What a frustrating process

by Sourdoughbreadfruit

Price filter: slider isn’t glitchy and requires many incremental adjustments to specify range. This filter also doesn’t seem to work once the range is set; a $100 max still shows $129 prices in the results.
List view: the keyboard stays open, to fill in the location search box. This blocks blocks much of the window, only allowing the view of 1 listing at a time.
Map view: again the keyboard block much of window. The points on the map don’t work. Once a point is selected, nothing happens.

by Bkluvsme

I have been trying to book with Outdoorsy for the past 72hrs. All the filter features have been glitching. We finally got it to work long enough to request a booking. After it was approved; every time I tried to click the “complete booking” button my app would close out. I tried deleting Outdoorsy and redownloading and the issue continued. I also restarted my phone and still had no luck. Very frustrating. The idea of Outdoorsy is great! Hopefully they can get this issue under control. I was however, able to get someone on the phone via customer service, quite quickly that was able to help and complete the booking for me.

by IshyGG

this app is offering a useful service, but their “growth hacking” tactics of auto-generating messages and sending them to owners of RV’s that you haven’t completed booking is awful. It’s super shady to send messages as if they are coming from users, when in fact they are not.
Also texting immediately and sharing info with owners is equally as invasive and rude. I’m not sure who’s making these product decisions but I hope they’re reading this and get the message that these “features” are very unwelcome for users and borderline creepy for everyone involved. It honestly makes me want to delete Outdoorsy and use a different service that respects users.

by Android20

Idea is great. Execution is poor.
The service auto subscribes you to an “instamatch” where you get a bunch of automated messages from RV owners. Creepy and annoying. Outdoorsy (and website) has lots of issues. Pages you can’t return from, filters that don’t stay, options you can’t update, etc. support is poor. I’ve had more than one customer support issue filed and I still haven’t heard back. They say they usually get back same day, but it’s been several days.

by AceEMT

Have the most updated version, app keeps crashing too often. Can pull up one rental and it will immediately crash. Takes 10-15 minutes just to get info on one rental. Then will crash in the search, crashes while messaging. Please fix. Will update if this is fixed. Had this same problem back in the summer when we were looking for a rental-And in the spring.

by 313-Detroit

The most unpleasant thing so far about this app is the required insurance (minimum $11/night) as the very last step of the process. With the other service fees, that’s two stages where you have to watch Outdoorsy drive the rental costs up substantially from the advertised per night rates.

Having said that, this seems like a great community of renters and a lovely service.

by Krshelt

Such a great find. We are looking forward to trying out different kinds of RVs and Trailers before we inverts in our own. Only 4 stars as I found several RVs for my dates that turned out to not be available and there was a slight system glitch when I went to rent my first one. Generally easy to use and some features are better in the ap than online.

by Texascamper

We have a family of four, and have booked three different campers through Outdoory! Each time has been great, awesome, and easy! From the descriptions and pics to the actual booking and paying; the process is so simple! We will continue to use this app to book campers and RVs, until we purchase one of our own; and we may still use them depending on how far away from Texas our family adventures take us! Camp, camp away!

by 1978kt

We had a blast in this trailer. It was great for our family of 4 to use for the weekend. Diana communicates fast and her husband is very helpful as well. Clean and great trailer. Plan on bringing supplies such as plates cups towels pillows blankets to make your weekend complete! We use a tote to simplify:) Trailer is great has everything in working order would recommend it to anyone looking💯

by Saj518

I chose to rent a beautiful rv for me and my family , Adam the host was so helpful in making my family vacation an experience to remember ! Will rent again with Adam made the whole experience very easy , and enjoyable without any complications , If your every looking for an RV in Las Vegas you should look him up you will not regret it ! Thank you Adam

by Boss-lady Joanna

So far so good, I’m very excited about this new journey and relationship of using this app. I travel for work and this is a great option I have, I’m excited and I’m ready to hit the road thank you for this amazing new tool for travel!