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by Icu Nurse That Deserved Better

This app seemed like Airbnb for rvs, however between one app issues, atrocious customer service and shady owners I feel completely ripped off. Owner mark gondola tried to charge me 400 extra dollars for my pet two days before trip. Then upon return of trailer immediately let me know I would not be receiving my 500 dollar security deposit and proceeded to insist I “unhitch and leave” before I even had time to park the trailer. Proceeded to speak to me very loud and abrasively while attempting to unhitch than threatened to call police if we did not leave immediately. As a brown man in the United States in the time of George Floyd this was exceptionally uncomfortable. I thought that calling customer service after leaving would help. Outdoorsy seems to have outsourced their customer support to another country . They told me the dispute department would be in touch with me and because the owner had not followed proper return protocols I would have a good chance of getting my deposit back, however, never offered me anything for the disrespect and horrible experience I had with the owner. The dispute claims department does not talk to me on phone or provide number to reach them ... only template emails .... it has now been five weeks since my security deposit was taken from me and this situation is not resolved.... I feel like I must take legal action.... 500 dollars is not a small sum. Please don’t use this app guys

by Cbdouglas

Outdoorsy charged us $150 a day to have an insurance policy that clearly states roadside assistance is available 24/7. Our van broke down in Wyoming in February when it was -22F outside and after 22 hours of trying to deal with their emergency service department they WOULD NOT TOW US to safety. We had to use our personal AAA tow assistance to get back to town. Our trip was cut down from 7 days to 4 because the van was inoperable so we asked for a refund since the van clearly had issues and we couldn’t use it and our trip was ruined. Not only did we not get a refund, we had to pay out of pocket for a hotel and the mechanic fees and couldn’t even get back to our own car in Salt Lake City. It took weeks of back and forth trying to get at least 2 days of our rental back since we used it for half the time and was clearly inoperable and after charging us the full week rental ($2500) with ZERO assistance on the hotel/mechanic 5 weeks later they CHARGED US $1700 for the van breaking and delivering it back with a dead battery. Do not risk renting from this app, they will literally leave you in the freezing cold to die and then charge you the full price PLUS the mechanic fees and likely more while the owner pays NOTHING for the van they own and are required to maintain. Absolutely ridiculous and will never use this scam of a company again. Don’t make our same mistake.

by Familyrvfun

I had a horrible experience with my recent rental through Outdoorsy. I booked an RV that advertised a full refund policy. Upon finding out that the seatbelt was not safe for my children, I cancelled my booking just a few days later (and several months before the trip). I waited and waited for months to get refunded. The owner refused to refund regardless of his advertised policy and Outdoorsy did nothing about it and did not help follow up with the owner about the falsely advertised refund policy. The owner is still operating normally and still advertises the same policy even though he’s proven he will not honor it. I tried disputing my credit charges but my credit card company couldn’t get the money back because this was deemed a “legitimate booking” even though service was never rendered. Outdoorsy kept telling me that they don’t process the refund and I had to work with the owner directly. Outdoorsy obviously cares more about its recurring revenue from owners posting on their site than the integrity of information advertised on their website. You should not collect any service fee from us if you’re not going to provide any sort of “service” here!! BTW - I did not even get the Outdoorsy service fee charge back either!

Be careful of scams and expect zero customer service, support or accountability from Outdoorsy. WORST EXPERIENCE EVER!