Contact Outdoorsy Support

by Familyrvfun

I had a horrible experience with my recent rental through Outdoorsy. I booked an RV that advertised a full refund policy. Upon finding out that the seatbelt was not safe for my children, I cancelled my booking just a few days later (and several months before the trip). I waited and waited for months to get refunded. The owner refused to refund regardless of his advertised policy and Outdoorsy did nothing about it and did not help follow up with the owner about the falsely advertised refund policy. The owner is still operating normally and still advertises the same policy even though he’s proven he will not honor it. I tried disputing my credit charges but my credit card company couldn’t get the money back because this was deemed a “legitimate booking” even though service was never rendered. Outdoorsy kept telling me that they don’t process the refund and I had to work with the owner directly. Outdoorsy obviously cares more about its recurring revenue from owners posting on their site than the integrity of information advertised on their website. You should not collect any service fee from us if you’re not going to provide any sort of “service” here!! BTW - I did not even get the Outdoorsy service fee charge back either!

Be careful of scams and expect zero customer service, support or accountability from Outdoorsy. WORST EXPERIENCE EVER!

by Corporate_Pirate

I rarely post negative reviews. In this case it was so bad I exhausted all options but to post a negative review and warn you not to use this service. Similar to AirBnB , outdoorsy is for RV rentals. I rented an RV for 3 weeks and the trip was fine. Then once I turned in the RV the problems started. There was a ding in the windshield that was caused by a bird hitting the windshield. The owner wanted to charge me $800 for a new windshield. I called Safelight and they could do the repair for $200. Second of all if you rented an AirBNB or rental car and the windshield chipped they wouldn’t charge you for a new window. Second is the support in the bed frame broke. Mind you we Never slept in the RV we only used it for transportation to our AirBnB and used hotels along the way. I laid down down at a rest stop since I was doing the driving and it cost me $300 because they are making me pay for that too. I am only 195 pounds so it’s not like I am grossly overweight or anything. Also I never received an estimate they just charged. Complete rip-off as I spent $4k for my rental and now they are trying to charge another $1200. I will never use the app again and I recommend you steer clear and rent from Cruise America or a local RV company where they are more accommodating. Please don’t make the same mistake I did. Steer clear of this App. It is NOT AirBnB for RVs.

by Alymcbride

We booked an rv weeks in advance and were on our way to pick it up and got a notification that the host canceled our booking three hours before our scheduled pick up time, well after we made the original booking and well after they had our money in hand. You can only message the host through the app and all our messages were ignored. So here we are miles away from home with nowhere to stay so naturally we would like a to leave a negative review so other people know this person isn’t reliable but we are unable to do that through the app. The main reason we are leaving one star is because it is not possible to leave a negative review for the host that canceled on us because we never picked it up. This service does not hold parties accountable to agreed pick up times. A host can cancel at the last second with no consequences. We use air bnb all the time and have had a great experience because air bnb acts as an effective middle man ensuring both parties are accountable. We will never use this service again. Thanks for ruining our vacation.