Contact Taiwan Railway e-booking

Contact Taiwan Railway e booking Support


Company Name:

About: The Taiwan Railway e-booking app is the official mobile application released by
Taiwan Railway Corporation, Ltd..


 
  2026-02-24

Taiwan Railway e booking Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Taiwan Railway e booking Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Taiwan Railways Administration



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Taiwan Railways e-booking Website

Privacy Policy: https://traapp-13627.firebaseapp.com/privacy.html

Developer: 交通部臺灣鐵路管理局





Can I trust Taiwan Railway e booking app?

Protect your data and wallet. We investigate the developer's website (Railway.gov.tw), verify they're legit, and uncover hidden scams or complaints.




3 Most reported problems 😔💔

2.0 out of 5

User face is not friendly

2025-03-18

by MH Hsueh

1. No week information ( Sun, Mon.... et al.) in Timetable function. For example, when I check schedule for this weekend, I have to check calendar and figure out the date this weekend, and then back to APP and set the date on APP.
2. The position of bottom icon on APP is too low. So I have to press the icon many times and the interface change to the next page.

Broken features, translation missing

2025-03-19

by K84957372

The app fails at importing tickets purchased on the website. Translation is incomplete; multiple buttons and text alerts are not in the selected language.

Worthless

2025-03-20

by RuolingOnARiver

Type in passport number and ticket confirmation number, only to get a message that my information can’t be found.




Have a Problem with Taiwan Railway e-booking? Report Issue




Why should I report an Issue with Taiwan Railway e-booking?

  1. Pulling issues faced by users like you is a good way to draw attention of Taiwan Railway e-booking to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Taiwan Railway e-booking customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Taiwan Railway e-booking.


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