Contact Pulse Support

I use this app on my iPad as well as my Samsung telephone. I have noticed the functionality on these devices is worlds apart. Case in point, I have recently attempted to change my availability for today on the iPad to which I was greeted with, “To avoid overbooking, availability can not be more than 1.” No discussion and no options for changing my availability on my iPad. To get around this, I simply opened the app on my phone which within five seconds allowed me to successfully update my availability to reflect my circumstances. I don’t know how much beta testing the app had on the iPad but I am having some pretty basic issues that aren’t reflected on my phone. I just deducted another star as the iPad version shows cancelled bookings at still active and isn’t allowing the rooms to be rented. I’m sorry but this new bug reduces this app to a useless piece of garbage which negatively impacts my business.

The app is very difficult to use. You need to have at least 2-3 phone to utilize, before you can updates, access certain information on your own account. Unlike other app, you can just easily use one app to transition from traveling to hosting. This however requires 2 (Booking for traveling, Pulse for hosting). And have to log in gazillion times just to update your password. Recently I spent 3 hours trying to update my own pw and another 40mins w/ service support. In fairness, he was very patient. He mentioned multiple times that requiring 2nd authentication is for security, but when will it becomes inconvenience spending hours should be enough reason to update your system.

This app has some great bones and I appreciate what it intends to do but does not often accomplish. It’s quicker and easier than logging on to the full site. However the app has a lot of glitches. It has the incorrect dates marked as booked when you toggle down on availability causing overbooking. The notification for messages from guests reminds you long after you’ve responded or said no response needed. I’ll often get an email or notification and when I go to the app the information hasn’t and won’t update. In other words this technology needs some work. It’s amazing that as a company using technology to sell a product wouldn’t bother with a better app.