ResyOS Reviews

One of the worst experiences we have ever had in dealing with sales staff. Pushy, won’t allow us to exit contract. App works half the time, misses a ton of features open table has. 0/5

Cannot change reservations. Cannot change status. 500 errors. Support is no where to be found. Way to go AMEX … taking care of small business. Monday will be the day I speak with TOCK and stop taking AMEX. Thanks for undermining our success.

There is a bug that constantly prevents going back and saving the floor plan made, I had to redo the whole plan three times until it finally saved, very inconsistent and buggy

We don’t get customer’s reservation when they show up because this apps doesn’t refresh automatically. I have to delete from browser and login again every 10 or 15 min.

Everyday since the update there have been major issues. For a platform backed by AMEX it it’s quite silly that they can’t get this fixed. I have instructed my staff to delete and reinstall everyday to skip the data errors, the un-updated reservations, and not being able sit walk-in tables (just to name a few). I’m willing to update my review once this app updates the bugs.

This last update ruined ResyOS - I can’t access some of the tables on my floor plan because it won’t let me pan out for some reason, and the view of the tables/turn times seems to have regressed, making it look very outdated

Very bad app. Always small problems with running it. And now, it doesn’t even open anymore. It knocks us out constantly even after reloading through ResyOS Store. The programmers should be ashamed of themselves

After the newest update this app has bega to give problems opening up ResyOS . Before this update ResyOS was working just fine. It works fine on other iOS devices besides the iPad. Is anyone else having this issue where there app will not load anymore? If so please please give some helpful information if possible. Thank you.

The fact that you can’t search for a guest name, you *have* to use a telephone number to start a reservation, is completely inefficient and ridiculous. I’m really hoping they change this soon.

Resy constantly has issues on both the customer side and the restaurant side. Half the time when we try to book a reservation it says lock timeout fail ID. We have no idea what that means but it’s extremely frustrating to not be able to make a reservation for a guest on RESERVATION app! I’ve contacted them countless times and it’s still not fixed. We’ve had resy for 2 years, some things work some don’t. Annoying

Please fix this!

The newest update has so many glitches, not showing reservation history, not following through with basic operations such as noting when tables are done, etc

Have many other services that would love our business please fix asap

It LOOKS similar to open table. But after using that system for a couple of years and then switching to this system. As a hostess, this system drags and is hardly user friendly compared to OT. There are ups and downs to every system but really this one just has more downs than ups.

Resy is an expensive platform as it is, the reason why we switched to a lesser known competitor. We ended up back at Resy but it needs help: 1) multiple tables selected for blocked, unblocking, clearing. 2) ability to customized text messages without forking out $100s more on top of the existing pretty hefty price tag. 3) server rotation as an option, along with server sections. 4) integration with POS…. Please SOS

I can’t make a booking on my iPhone when I press the + button.

We have had Resy for a long time until the other day, ResyOS kept taking us back to the home screen when we tried checking our reservations. ResyOS just couldn't be acccessible and we didnt know what was wrong with it. Dissapointing

make landscape compatible now 😡

ResyOS does everything I need it to do and support is always there for our team. The easy setup is great and manageable by anyone with a brain! All these 1star reviews seem suspect, but, eh. The price is the prize! You’re not going to find anything comparable to Resy at this price point. (Check out OpenTable’s monster fees!)

Resy really cares about the restaurant industry and listens to our feedback. I appreciate all they have done to push hospitality forward.

All the 1 star are from opentable employees. Nice try. I don’t know of any restaurants not happy with Resy.

Way better than OT which is now copying Resy and playing catchup. Also reasonably priced vs the racket that OT is.