Helbiz app not working? crashes or has problems?

Helbiz Status

Published by Helbiz, Inc. on 2023-12-15

With one single login you are accessing the world of Helbiz - Zoom around your
city on electric scooters, bikes and mopeds, order food from top restaurants
delivered directly to your door, and stream live sports while on the go or at
home - all connected to your HelbizWallet allowing you to pay-as-you-go or enjoy
our unlimited subscription across all our offerings. The following services are
waiting for you: Ride Instantly .

I have a problem with Helbiz

Are you having issues? Select the issue you are having below and provide feedback to Helbiz.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 1 Comments

By Taddeo 1 year ago

The volume is not working when viewing on my PC

Common dislikes about Helbiz app

- Not enough staff to work on units

- The pause button does nothing

- Takes money above the paid for amount without notification

- Only 20% of scooters work

Have a Problem with Helbiz - Micromobility Hub? Report Issue

Common Helbiz Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Helbiz app on iOS and Android devices. Solve all Helbiz app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Helbiz iPhone Issues and Solutions

Helbiz iOS app crashes, not working, errors
Helbiz iOS app network issues
Helbiz on iOS has black/white screen

Helbiz Android App Issues and Solutions

Helbiz has errors/crashing/not working
Helbiz server network connectivity issues
Helbiz has black screen

Helbiz iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Helbiz app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Helbiz app crashes or not working on Iphone (iOS):

Close and restart the Helbiz app on iPhone
Update Helbiz app to the Latest Version for iOS
Uninstall and reinstall Helbiz iPhone app
Update your iPhone to the latest iOS version

Fix Helbiz on iPhone unable to connect to server/internet connection issues::

To resolve Helbiz network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Helbiz black/white screen (blank screen) on iPhone:

Follow the Helbiz iOS app troubleshooting guide Here →

Helbiz Android App Issues and Solutions

Fix Helbiz not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Helbiz app issues:

Force Stop the Helbiz App
1. On android, goto "Settings" » click Helbiz app. » click "Force Stop".

Update Helbiz to the latest version on PlayStore

Clear Helbiz App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Helbiz app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Helbiz.

Fix Helbiz unable to contact server/ Helbiz internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Helbiz » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Helbiz » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Helbiz on android.

Solve Helbiz black/white screens issue on Android:

Follow the Helbiz android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Helbiz, Inc., developers of Helbiz.

100% Contact Match

Developer: Helbiz, Inc

E-Mail: [email protected]

Website: Visit Helbiz Website

About this app

With one single login you are accessing the world of this app - Zoom around your city on electric scooters, bikes and mopeds, order food from top restaurants delivered directly to your door, and stream live sports while on the go or at home - all connected to your HelbizWallet allowing you to pay-as-you-go or enjoy our unlimited subscription across all our offerings. Unlimited use of the entire this app Universe - a monthly subscription that allows you to, take unlimited rides on our fleet of electric vehicles, enjoy unlimited free deliveries with HelbizKitchen and stream unlimited live sport through HelbizLive. Order food directly from a curated selection of top restaurants carefully selected and optimized for a home dining experience and track your delivery in real time. Instantly rent fleets of electric vehicles with a tap, from e-scooters, e-bikes and e-mopeds from this app, Skip and Mimoto. HelbizKitchen: Experience restaurant quality food delivered directly to your doorstep. Access HelbizKitchen directly from inside the this app app. Download this app today and experience l freedom at your fingertips.