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by NechamaB

This app is owned by Sinemia, a company to avoid! We found Sinemia service to be acceptable although kludgy and not at all user-friendly. We were willing to jump through many hoops and over many obstacles to use the service. We were almost willing to pay the many new surprise fees that popped up over time. We got caught up this week in the Sinemia March Purge, where Sinemia terminated a great many annual acounts that were not considered profitable. Sinemia alleged fraudulent use, but there was none. We paid $X for a year of service, but Sinemia terminated our accounts after 6 months, offering a $0 refund rather than $X/2. I would stay away from Sinemia until they apologize and get their act together and reinstate the many accounts they terminated. There's got to be a better business model than abusing customers like this to increase cash flow.

by Jasdub312

All is well until there was a pandemic… They charged me for the entire month at the beginning of the month right before they canceled it… then commence, charging me without notifying me later on in the year.
If you’re trying to cancel this subscription, they give you the runaround. The contact button on the app no longer works mysteriously. I canceled the card. They went into the records and used the previous card I from years ago. They were charging me for six months on a different card without me realizing it. I wasn’t even using the subscription. Now they refused to refund me.

by SoB All Name Taken

This app is owned by Sinemia! I had Sinemia for 4 month but my account had been wrongfully terminated due to misuse or fraud like many others. I had pay all the fees, bought the physical card, and checked in during every movie. The termination was for people that has or was about to exceed the cash amount purchase of tickets to the annual subscription payed. Most of the termination was around March so you know that they planned all of this. Do not trust this app or the Sinemia app!